on 02-05-2012 14:40
Running Windows XP, Virgin Media Security version 9. Had probs with VMS so ran Diagnostic Tool. Getting results saying XulRunner service is not correctly installed. How do I fix this?
on 02-05-2012 20:52
In all honesty, I have never experienced this error before and XulRunner looks to be a Mozilla Firefox development so not sure why this is appearing on your VMS.
My advice would be to uninstall your current VMS package and re-install our latest version.
Please let us know how you get on.
on 02-05-2012 21:20
How do I uninstall VMS? have previously tried using the Add/Remove Programs. Have also tried redownloading it via the VM website but dont see where I can actually install. Do I download radialpoint security 9 or 10?
on 02-05-2012 23:57
Did you use Internet Explorer or another browser to download VMS?
I believe that to download VMS correctly it is recommended that you use a version of Internet Explorer, allowing 3rd party cookies when you do so, and not any other browser such as Firefox or Safari.
Xulrunner is a Windows file created by Mozilla Foundation. The file is usually found in Program Files aptraptrclient\xulrunner folder.
To remove VMS download the removal tools (see http://community.virginmedia.com/t5/Internet-security/Virgin-Media-Security-10-FAQ/td-p/910393) and run the Uu-RpsUU.exe file. Then run the Spduu-4.1.16.exe file.
Restart your computer between running the files.
If you are still unable to completely remove VMS then download a copy of the free version of Revo Uninstaller from here: http://www.revouninstaller.com/revo_uninstaller_free_download.html
on 03-05-2012 11:36
Have successfully removed VMS. When I go to the Virgin Media site and go to MY Apps, I select the security and click the download button. I then am told my "download is ready". How do I then install VMS again?
on 09-05-2012 17:02
Once you have clicked the next button within My Apps, there should be a yellow button which says download. Is this button greyed out? Does a download notification appear within your browser?
If you are unable to download the service manager via this method please can you call in so we are able to arrange a call back for you; we will have to use a direct downloader in order to install service manager. In my experience, this is a browser/computer issue and the root cause is not always consistent.