We are Virgin Broadband customers using Virgin PCguard. My partner has recently purchased a domain name to showcase his art. He was going to start working on the website but found that the domain name has been wrongly blocked as "potentially fraudulent". This is the message that comes up:
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Virgin Broadband PCguard Warning -
Fraudulent Web Site Detected
Your Virgin Media PCguard service has identified this website as a potentially fraudulent site.
URL: http://emrysfen.com/
We recommend you do not visit it.
Also, for your security, you should delete any emails from this site.
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We have contacted Virgin Media to report `a false positive' and that the website is being wrongly blocked. So far we haven't had a reply nor confirmation of the emails we've sent!!!
My partner was hoping to work on his arts website over the next few days and this block is causing great inconvenience.
What is more disturbing is that Virgin Broadband PCguard is saying that his website is fraudulent, which it isn't!!! Surely, such false allegations are tantamount to libel and defamation of character??? We are considering taking legal advice about this.
We want this resolved by Virgin Media as soon as possible and we would like answers why this action was taken in the first place.
Being Virgin Media Broadband customers and users of Virgin Media PCguard, we have often come across this PCguard Fraudulent Website Detection warning on other websites - even well-known ones such as ebay! Surely, there is something seriously wrong with the PCguard system that it is falsely blocking reputable websites???
If we switch off Virgin Media PCguard, we can access the website (which has still to be built). It's only Virgin Media PCguard users that are blocked from visiting. Those using other internet security software such as Norton don't have any problems.
If there is a representative from Virgin Media on the forum, please advise what is being done about this false allegation and to unblock the website.
