on 02-08-2012 20:03
Having had 3 pc's running on basic security package, i've upgraded to Identity + - It says to download the app to get it, but all it does is totally re-install the basic security package again. However out of the blue 1 laptop that did not have anything downloaded has now updated. The other 2 pc's have not updated....any answers ?
on 06-08-2012 09:59
Have you downloaded the Identity + app on each PC? Very strange why only one updated. Can you confirm the other 2 PC's still have the basic security? If so could you please try a re-installation. Please have a look at our guide on how to do this.
on 06-08-2012 10:57
Everything is working now, but 1 laptop automatically got the download without the app being installed. I just connected to the net and it downloaded itself.
Strange but true, i waited till the next day to check other 2 pc's and all is ok now.