on 12-12-2010 18:30
You can remove Virgin Security by going to control panel>programs and features/add remove programs.
Find Virgin Security in here and uninstall it, this should then allow you to install McAfee.
on 13-04-2011 14:04
I've never installed Virgin Media Security, however when I recently tried to reinstall McAfee I am asked to remove the programme Radial Point. I've looked in Control Panel>Add Remove Programmes and can't see Radial Point. I've read in other correspondence that Virgin Media have sent Personal Messages to customers to advise them how to remove Radial Point. Could you please explain to me how to remove Radial Point, in order that I can reinstall McAfee again.
on 17-04-2011 09:11
I need to remove Radial Point as well, and do not have Virgin Security or Radial Point listed in my programs listed. Can you assist with how to remove this program as clearly it conflicts with McAfee. Thanks!
on 21-04-2011 11:55
Hi TomRayward and peakdiesel
Neither of you have ever activated Virgin Media security so I cant imagine there is anything there to remove. Have you ever used the digital home support hub at all?
on 23-04-2011 12:08
I don't have a hub, and haven't had one in the past. I did have Virgin Media Security in the past, but the program was removed using the uninstall function on the control panel. Could something residual have remained? There were some reminder messages that came up every now and again. Perhaps the uninstall have left some marketing software?
on 26-04-2011 13:53
I have sent you a PM, This should resolve the issue