on 07-11-2009 17:43
Yes, seemed to be fixed early this morning. I was prompted to upgrade from NetGuard to PC Guard on Thursday. "0 days grace" left or something like that. Installed okay but activation failed exactly as the first poster described. Activation hung immediately after entering main account credentials. I saw this thread and was retrying from time to time. At 00:40AM - early this morning - activation worked okay. Phew!
on 07-11-2009 22:22
I'm also having trouble with activating my PCGuard. It updated as the kids were using the computer, after installing it asked for the account user email & password the next pop up screen states:
'Sorry, you must have cookies enabled to get PCGuard. Please enable cookies and close this window before trying again'
'Oops Sorry, it has not been possible to determine your version of PCGuard'
So I did as it asked turned on the cookies closed the installation, restarted the activation same result as before.
Not only has it removed a perfectly good antivirus & spyware blocker, I'm now scouring the internet on an unprotected PC trying to find a solution for their problems!
on 08-11-2009 20:19
its now let me activate my services, but they are all now showing as inactive. Apparently I have it installed on 3 computers, which I know I don't as I only have 1. It says to contact Virgin Media Support, which I won't be doing, so I'm still running with no internet security. Thanks again for that Virgin Media. If this problem isn't resolved very soon, I'll be cancelling my broadband and my tv subscription and going elsewhere!!
on 08-11-2009 20:45
hi i am having the same problem just re downloaded pc guard for my new pc and its telling me all my pc guard services are "inactive" it tells me to activate services yet when i go to my services it is telling me i am all up to date. Help please! i have xxl package and if i cant be protected im binning the lot!
on 24-11-2009 21:03
I finally got mine working. I complained to Virgin, it took them 2 whole weeks to answer my complaint, how's that for customer service?!!!! I was then told to use the remote chat/assistance, which I did. They managed to get it all working, although it took close on 2 hours, unfortunately, nothing else would work on my computer then. I tried re-starting a few times, but each time my computer crashed.
I've uninstalled all of the PC Guard software tonight, and strangely, my computer has come back to life since then.
There's obviously some major problems with this software, I know I'm not on my own with these problems, I've spoken to at least 2 other people at work with exactly the same problem.
I will now not attempt to download this again and will start the search for a new cable & internet provider, there must be one out there that actually values its customers
on 25-11-2009 15:11
I am very curious to know if anyone's complaint has actually elicited any compensation from VM. It has had a significant impact on my life trying to make complaints, wasting time trying to speak to the overseas support centre, dealing with conflicting advice, losing documents etc. Considering the anger around on this subject why hasn't there been any movement from the VM people who must keep an eye on these forums....
on 30-11-2009 14:35
I have reported my PC Guard problem to your customer service a month ago and then was told to download the AVG software for the time being until you could resolve your PC Guard problem. Now, a month gone by, the AVG licence has expired but yet I couldn't get my PC Guard activated. Phoned your customer service again today - he advised me to download the software again from your main website. Guess what - it wouldn't work again. I have 1 comment and 1 question? I found your customer service/ technical support absolutely useless and please let me know of how to have my internet security back since it's part of the service agreement. Or just as my suspicious mind told me that you just wanted me to upgrade to the PC Guard Total so that your company could pocket the extra £ 3 per month??