Camelot online says I am not in the UK and must contact my ISP! Have blocked my account!

[irritated]

Hello Virgin

I am copying and pasting email from Camelot who say I am in a foreign country (fume) and have blocked my account. Not that I think I am about to lift a few million, but it does take the cake when you are handing them £6 a week for fun as I am, and they bar you from doing it anymore!

See below:

Our Technical Team have now reviewed your IP Address and this is showing your IP routing as 'fixed'.  This means that you are connecting through a fixed-line connection, and possibly being routed from an external connection to the UK or Isle of Man.

Based on the information you have provided, if your Internet Service Provider is  Virgin Media, they would be routing your connection through services external to UK or Isle of Man.

May I advice you to contact your Internet Service Provider as they would be able to adjust your routing via a UK or Isle of Man server.

I hope this information has been helpful. However, if you have any further queries

Yours sincerely

Zulfi Habib
National Lottery Customer Care Team

Could someone from Virgin please tell me what the hell is going on as I have been with you since you took over NTL and am not in a flaming foreign country but sat in my front room in Cheshire?

Thanks - I'm now going to bed (in England not Morocco sadly) and will check back in the morning when I get the chance. It would be GREAT if someone from Virgin could email me or Mr Zulfi Habib even better, so that I dont have to try to remember my login name. And am then free to access my £3 in my account AND waste it on another daft ticket tomorrow. Perhaps this is a SIGN for me to STOP doing that? From holy Virgin?

Goodnight

Irritated

[Ralph_R]

Hi irritated,

Sorry for the delayed reply, are you still experiencing this issue? Your ip address can change from time to time, and occasionally, if this address is part of a new scope then the kind of issues you have experienced can occur.

[irritated]

Hello

Thanks for replying. Yes I am still blocked by neustar, the people who do the internet security for Camelot, and they insist it is Virgin sending from Galway that makes me seem to be outiside the UK. I also find that on the BBC website I am seeing pop up adverts which they tell me is because I am on the internet outside the UK. It is now very upsetting and annoying and I am far beyond being mildly amused. I am now negotiating to switch to SKY  as this is making quite ridiculous. Thank you again for your reply. I had stopped checking back as Virgin did not reply for weeks. I have been a customer for years and years - feel this is just disgusting customer service. When I phoned up, I was told wasnt it a problem with my BANK ACCOUNT with Camelot. Such a **bleep** cheek.

Virgin will find that they will lose customers in their droves if others are similarly affected. I used to love reading the news on the BBC. Now it is a pain. And the Lottery was a little guilty pleasure now denied to me online.

Irritated.

[irritated]

Please could someone from the forum team PLEASE REPLY I would be so grateful.

[irritated]

I am utterly desperate for Virgin to sort this problem out. PLEASE will someone help me. This is ridiculous - Virgin support is non existent.

[Ralph_R]

Hi irritated,

I am going to send you a replacement SuperHub as you existing modem is out of date, this should have the added benefit of connecting via a new ip address which hopefully will solve this problem for you.

[ndev2k]

Could you post a traceroute to bbc.co.uk or national-lottery.co.uk? This will show where the traffic is being routed to.

Also ensure you do not have a proxy server set up in your Internet Options --> Connection --> LAN Settings.

[irritated]

Hello and thank you for your help. Do you have my email address and home address to send this hub please? Thank you - I am sure you have, and dont wish to post my details on the forum. What a relief to find a response with the answer, to sort this out.

Will this hub arrive next week? I am delighted to know it is going to be sorted out.

Thank you again!

Sincerely

Irritated

[irritated]

Hello ndev

Thank you for your reply. I wouldn't know a traceout if i met one in the street - However, Camelot have traced that Virgin are sending from Galway - I am being routed from Galway in Ireland.  I would be happy to do the traceout if I knew how. Please forgive my ignorance. I do wish I understood more.

[irritated]

No proxy server in Lan settings - it is blanked there. Thanks again.