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Latest Phishing News 28/03/2024

Latest Phishing News 28/03/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1If...

Int-Sec by Moderator
  • 79 Views
  • 0 replies
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Latest Phishing News 27/03/2024

Latest Phishing News 27/03/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 I...

Int-Sec by Moderator
  • 133 Views
  • 0 replies
  • 0 kudos

Latest Phishing News 26/03/2024

Latest Phishing News 26/03/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1  ...

Int-Sec by Moderator
  • 155 Views
  • 0 replies
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Child safe not working

Can someone from VM Support get back to me please? The Child Safe settings are not working in private browsing mode. This is a major issue that needs resolving. 

MM123 by Joining in
  • 113 Views
  • 4 replies
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Child Safe

Hello. I’ve just realised the child safe settings that I previously had set are not working. My 13yr old son is able to access everything on the internet! I have Child Safe on, no timers, plus I had a list of blocked sites which have been deleted. Ca...

MM123 by Joining in
  • 118 Views
  • 3 replies
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Resolved! HUB RESET

Following a recent outage in my area with phone also down, I tried to reset my hub 3 as advised following a hub check online, this did not work, Is this because  it was in modem mode?I have done a pin reset and the hub  3 has updated now and  is swit...

ALF28 by Super solver
  • 151 Views
  • 2 replies
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Earlier delivery date - text

I am due to have my quick start package delivered on the 8th April, however, I received a text claiming to be from Virgin Media saying they can deliver my package earlier. The number the text was sent from was 07********. Is this a genuine VM contact...

Latest Phishing News 25/03/2024

Latest Phishing News 25/03/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1  ...

Int-Sec by Moderator
  • 158 Views
  • 0 replies
  • 0 kudos

Want to verify field sales rep

Hi, I had a field sales rep come to the door and hand over a card. He seems legit but wanted to check before I hand over any details.Any help would be appreciated - thank you!

Renewal Price does not match on email?

Hi, I've just completed a renewal for my dad with virgin media. We've been VM customers for years now, and for our same package the renewal price was £52. I've just received an email with confirmation number for £72?

Suspect email

Hi, I have received an email saying I might have malware on my device. Email reference is VMIS60-NETWORKATTACKS-F011241967Is this genuine? Can I get more info on which device is sending the malware? Thanks Nick

Resolved! Web safe not working

It seems websafe has stopped working. I am able to access websites that I’ve blocked. Not using a VPN and have restarted my router. 

Tk3 by Joining in
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  • 6 replies
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Latest Phishing News 22/03/2024

Latest Phishing News 22/03/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 ...

Int-Sec by Moderator
  • 225 Views
  • 0 replies
  • 0 kudos