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Fresh as a Daisy
elltjo
Posts: 3
Registered: ‎10-03-2012

Virgin media Security Not working

Sometime ago I downloaded virgin security and it was working fine but now it isn't! If you try and start it by clicking on icon it comes on saying loading but just freezes and eventually disappears. Can anyone help please. 

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Fresh as a Daisy
mcmn18
Posts: 2
Registered: ‎11-03-2012

Re: Virgin media Security Not working

I have the same issue, I wish they would hurry up and post a fix, I am currently not protected on the internet :smileysad:

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Making Waves
lostsoul
Posts: 5
Registered: ‎03-03-2012

Re: Virgin media Security Not working

why not download microsoft security essentials, its free , works great and has solved all the problems my pc was having after installin the new virgin upgrade, including finding a virus virgin security didn't find. ..Its better than being online unprotected too!

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The Sorter
Dale_T
Posts: 994
Registered: ‎05-12-2011

Re: Virgin media Security Not working

Hi elltjo,

 

Have you tried uninstalling Virginmedia Security following these steps Click Here and then re-installing the security from the My Apps section of My Virginmedia?

Kind Regards,

Dale_T

Help & Support Forum Team



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Fresh as a Daisy
elltjo
Posts: 3
Registered: ‎10-03-2012

Re: Virgin media Security Not working

I have uninstalled media security and run it again. It now says I have 3 faults but when you press button to fix nothing happens? Also media services manager will not run but doesn't say why! Is this because there are faults?

Can anyone help?

 

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Trust Me, I’m a Doctor
Benjamin_T
Posts: 3,545
Registered: ‎23-11-2011

Re: Virgin media Security Not working

Hi elltjo,

 

The best step to take now would be to call us on 150 from a Virgin Meida landline or 0845 454 1111.

 

We would need to gather some more information from you but we would be unable to do this via the forums due to Data Protection.

 

We have a team that are working to resolve any issues on Virgin Media Security 10 who should be able to help further.

I work for Virgin Media but my opinions are my Own
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