on 09-11-2013 10:42
Hi, My computer received a virus which has been cleared but since then I am unable to open up Virgin Security Centre. I have tried the diagnostic tool which has not worked and it has recommended that I come to the support site. I need to reinstall the security centre but when I try to uninstall it I receive the follwoing error: An error (-5001 : 0x80070002) has occurred while running the setup. Please make sure you have finished any previous setup and closed other applications If the error still occurs please contact your vendor: Virgin Media (http://www.virginmedia.com) Please can you PM the file need to uninstall and reinstall the security centre. Thanks
on 09-11-2013 17:19
on 10-11-2013 08:15
Tried starting in safe mode and uninstalling VM security but keep getting the following error message.
Can you help, I'm running Windows 7.
An error (-5005 : 0x80070002) has occurred when running setup.
Please make sure you have finished any previous setup and closed other applications.
If this error still occurs contact VM
Error Code: -5005 : 0x80070002
PAPP:Virgin Media Security
PVENDOR:Virgin Media (http://www.virginmedia.com)
@Windows Vista Service Pack 1 (7601)
IE Version: 9.10.9200.16721
on 10-11-2013 08:49