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Making Waves
elaine16
Posts: 5
Registered: ‎07-09-2010

Virgin Media Security Error Code

Hi, My computer received a virus which has been cleared but since then I am unable to open up Virgin Security Centre. I have tried the diagnostic tool which has not worked and it has recommended that I come to the support site. I need to reinstall the security centre but when I try to uninstall it I receive the follwoing error: An error (-5001 : 0x80070002) has occurred while running the setup. Please make sure you have finished any previous setup and closed other applications If the error still occurs please contact your vendor: Virgin Media (http://www.virginmedia.com) Please can you PM the file need to uninstall and reinstall the security centre. Thanks

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Omniscient
gary_dexter
Posts: 13,101
Registered: ‎25-07-2011

Re: Virgin Media Security Error Code

Uninstall in safe mode

As you've found out, having VMS installed is practically the same as having nothing installed.

Reinstall Avast Free or MSE backed up with MalwareBytes
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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
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Making Waves
elaine16
Posts: 5
Registered: ‎07-09-2010

Re: Virgin Media Security Error Code

Gary

Tried starting in safe mode and uninstalling VM security but keep getting the following error message.

 

Can you help, I'm running Windows 7.

 

An error (-5005 : 0x80070002) has occurred when running setup.

Please make sure you have finished any previous setup and closed other applications.

If this error still occurs contact VM

 

Details below

 

Error Code: -5005 : 0x80070002
Error Information:
>Kernel\KernelMedia.cpp (95)
>SetupNew\setup.cpp (851)
PAPP:Virgin Media Security
PVENDOR:Virgin Media (http://www.virginmedia.com)
PGUID:FE95B351-9E7F-40DD-AE62-21A7ED765436
$10.0.41.60198
@Windows Vista Service Pack 1 (7601)
IE Version: 9.10.9200.16721

 

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Omniscient
gary_dexter
Posts: 13,101
Registered: ‎25-07-2011

Re: Virgin Media Security Error Code

Try the uninstall procedure here:

http://community.virginmedia.com/t5/Internet-security/Virgin-Media-Security-10-FAQ/td-p/910393
*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
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Making Waves
elaine16
Posts: 5
Registered: ‎07-09-2010

Re: Virgin Media Security Error Code

Thanks, successfully uninstalled :smileyhappy:

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