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Fresh as a Daisy
isabella1
Posts: 3
Registered: ‎16-12-2011

Virgin Anti Spyware, Anti virus

I have virgin Security but the Anti spyware and Anti virus have vanished.  I am unable to turn the icon on.

I have run the repair option and it states 'unknow COM error iDispatch error #289 (-247220703).

Any ideas how I can get these services back. 

I am using Windows Vista.

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Trust Me, I’m a Doctor
Chris_K
Posts: 3,335
Registered: ‎16-06-2010

Re: Virgin Anti Spyware, Anti virus

Hi isabella1

 

It sounds like you are running the old VMSv9 software. Can you uninstall it using the links found in here and then install VMSv10 please?

Regards,

Chris Kean

Help & Support Forum Team


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Fresh as a Daisy
isabella1
Posts: 3
Registered: ‎16-12-2011

Re: Virgin Anti Spyware, Anti virus

Thanks for the help it's now up and running.

 

Regards Carole

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