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Fresh as a Daisy
magpieman52
Posts: 2
Registered: ‎21-10-2010

Uninstall Virgin Media Security

Can someone please tell me how to uninstall Virgin Media security when I try to uninstall it I get this error message An error (-5001 : 0x80070002) has occurred while running the setup.

 

I notice a lot of other people have asked the same question, is it possible to post the solution on the forum so everyone can see it? If not please can someone send me a PM.

 

Thanks

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Gandalf
Pete_R
Posts: 4,943
Registered: ‎18-03-2010

Re: Uninstall Virgin Media Security

Hi Magpieman52,

 

I've sent you a PM with some instructions, please follow these and let us know how you get on.

Regards,

Peter Rafferty

Help and Support Forum Team


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Just Joined
name
Posts: 1
Registered: ‎04-12-2010

Re: Uninstall Virgin Media Security

Hi, I too am having the exact same problem, please can you send me the solution or post it here so that all new google searchers can actually solve the problem instead of waiting for PMs.

 

Why have customers waiting for PMs when we could just get on with it if the answer was posted publicly?

 

Please send the PM soon,

Thanks.

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Human Answer Bank
James_G
Posts: 3,890
Registered: ‎16-06-2010

Re: Uninstall Virgin Media Security

Hi name,

 

I have sent you a PM with the details of how to resolve this please run the tests  provided within the PM.

 

I have also passed your feedback to one of our supervisors.

 

 

Regards,

James Gilbert

Help & Support Forum Team


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Please can we ask you not to PM the Forum team unless requested to do so by us
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Fresh as a Daisy
PlanetGong
Posts: 3
Registered: ‎11-12-2010

Re: Uninstall Virgin Media Security

Hi,

Can you also send me the PM ? I think VM Security is clashing with my McAfee as McAfee insist that I remove Radial Point which seems to be part of VM Security.

 

Thks

 

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Fresh as a Daisy
gunnerjoe
Posts: 3
Registered: ‎13-12-2010

Re: Uninstall Virgin Media Security

Hi

 

I think i have the same problem,i am trying to reinstal vms getting error virgin media\hub\unins000.msg is missing. i have tryed rpguu exe and msicuu2 exe but still cannot remove hub!

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Human Answer Bank
James_G
Posts: 3,890
Registered: ‎16-06-2010

Re: Uninstall Virgin Media Security

Hi PlanetGong,

 

Have you tried to uninstall VMS from the add remove programmes or programme and features page?

Regards,

James Gilbert

Help & Support Forum Team


If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as an Accepted Solution? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question.

Please can we ask you not to PM the Forum team unless requested to do so by us
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Fresh as a Daisy
pmreaney_1961
Posts: 3
Registered: ‎08-05-2011

Re: Uninstall Virgin Media Security

Hi

 

Did you get a PM showing how to resolve this issue? If so could you please pass it on

 


Thank You

 

Pmreaney

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Fresh as a Daisy
pmreaney_1961
Posts: 3
Registered: ‎08-05-2011

Re: Uninstall Virgin Media Security

HI

 

I am suffering from the same problem when I attempt to uninstal virgin media Security , could you please send me a PM with details on how to resolve

 

Thank you in advance

 

Pmr

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Trust Me, I’m a Doctor
Neil_D
Posts: 2,788
Registered: ‎12-04-2011

Re: Uninstall Virgin Media Security

Hi pmreaney_1961

 

I have sent you a PM

Kind Regards,

Neil D
Help & Support Forum Team



If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.
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