Virgin Media Community

Cabling works

I want to raise concerns about cabling works in my street but it seems impossible to find a number or email address to contact. I am not a Virgin Media customer. I tried the customer service number but the person was unable to help. Can anyone help?

Speeds fluctuating between 0.5 and 260?

At a loss here. BQM shows nothing out of the ordinary. Speeds are fine until they suddenly aren't. Can't find any faults in the area/nothing showing up on Google. Every 5-10 minutes the Internet just practically drops. Also massive ping spikes when t...

VM have killed email being able to be received via SMTP on Windows 7

Hi allUnless anybody can suggest an ongoing fault being present is it reasonable to assume this now? It hasn't worked for almost 10 days now.Thanks

Credit file

I am trying to email regarding a default of £0 effecting my joint mortgage application. This is severely effecting my mental health and is making me poorly.I am emailing creditfileamendements but I keep getting bounce backs can someone PLEASE HELP.

Resolved! Email not receiving with Outlook - connection error's

Been using Outlok for ages with no problems at all, then yesterday it suddenly stopped collecting emails along with the 0x800CCC1A error message.I can send but not receive mail.iMap works fine on my phone and Ipad.I followed other replies and set up ...

Email woes again

So, after being a customer since the very early days, email is not working using mail on my two work iMacs. Worked fine until Friday, I have four email addresses. Have the SMTP settings been changed? Have gone through mine and they all match up corre...

After help with astronomical bills

Long story short my father has been ill for quite a long time and now he's in hospital and I'm trying to help my mother with the bills. He's been a virgin media customer for a very long time, his virgin email ends in @ntlworld.com! yet for a very lon...

Automatic compensation scheme for full loss of service - not being resolved appropriately

I am having a great deal of difficulty securing the automatic compensation that I believe I should be entitled to for a loss of service for 38 days from 23rd January to the March 2nd this year.I have spoken to the VM team on multiple occasions via th...

Is anyone experiencing issues with “VM CONNECT APP”

HUB apparently not recognised - despite internet and TV working - VM a waste of space advising there is a power outage that’s causing the issue?

Secondary account gone plus bitcoin threat/hack?

HiI'm hoping someone can helplast year I was able to access my secondary email account via webmail & computer. I received info from virgin about setting app password which I did. Since then I have been unable to access it but still receiving email ...