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Mark_Wilkin
Posts: 3,634
Registered: ‎04-08-2009

XBox Live Gaming Issues Feedback 09/08/11

[ Edited ]

In response to the ongoing issues that you've been reporting with Call of Duty Black Ops and other XBox Live games, a team of our engineers have been looking into a small number of individual cases you've reported to us. They're now asking for updated information from everyone who's seeing these issues so we have a picture of the problems as they currently stand.

 

If you could answer the following questions that would helpful:

What is your IP Address? (go to tools.virginmedia.com from your home connection to see this)

What is your Client Host Name: (go to tools.virginmedia.com from your home connection to see this)
What time of day do you experience issues?
Which games are affected and how?
Are there any particular game modes where the problems are worse?
What Modem or Router do you use? (Ambit, VM Hub, VM Super Hub, etc)
Do the problems exist when you use a wired connection, or only while using wireless?

Do you use any other games consoles and do they perform normally?
Can you also give us 2 speed tests from your chosen speedtest site + a traceroute and a pathping to that speedtest site's server?

To keep this thread clear for feedback we'll be moderating it closely and removing any off topic posts, if you have any general comments to make please can you either post to this thread or start a new thread in the gaming forum.

Thanks

Please use plain text.
Brainbox
swanseahost
Posts: 61
Registered: ‎27-07-2011

Re: XBox Live Gaming Issues Feedback 09/08/11

Lets kick this off...

 

94.173.240.254

Anytime

Halo Reach, Duke Nukem, COD Black Ops, Blur

Any Game Modes

Motorola Surfband 10mb / VMG300V2 30MB

Wired / Wireless same issue

 

Provided all the pathpings etc direct to engineers.  Always feels like I am 2 seconds behind in any game.  Works fine on iPhone, next door neighbours SKY.

 

 

Please use plain text.
Brainbox
pete1974
Posts: 78
Registered: ‎20-03-2011

Re: XBox Live Gaming Issues Feedback 09/08/11

What is your IP Address? 81.109.122.99   (VM 50Mb)

What time of day do you experience issues? between 5pm and midnight weekdays
Which games are affected and how? Black Ops, F.3.A.R, Portal 2
Are there any particular game modes where the problems are worse? All game modes
What Modem or Router do you use? VMNG300 + My own DLink DIR-655

Do the problems exist when you use a wired connection, or only while using wireless?  Wired and Wireless
Can you also give us 2 speed tests from your chosen speedtest site + a traceroute and a pathping to that speedtest site's server?

 

 

 

Tracert and Path ping to Manchester SpeedTest Server

 

Tracing route to speedtest-net-1.manc.speedtest.uk.net [91.212.90.103]
over a maximum of 30 hops:

  1    12 ms     8 ms     7 ms  10.77.128.1
  2     8 ms     9 ms     8 ms  nott-core-1a-ae5-2855.network.virginmedia.net [80.1.78.1]
  3    10 ms     9 ms     9 ms  leed-bb-1a-as0-0.network.virginmedia.net [213.105.174.169]
  4    10 ms    11 ms    12 ms  manc-bb-1b-as3-0.network.virginmedia.net [213.105.175.142]
  5    15 ms    14 ms    13 ms  manc-bb-1a-ae0-0.network.virginmedia.net [62.253.187.177]
  6    14 ms    14 ms    14 ms  tcma-ic-1-ae0-0.network.virginmedia.net [212.43.163.226]
  7   136 ms   198 ms   199 ms  virginmedia-pni.ge-1-.bb1.man1.uk.gbxs.net [212.250.14.174]
  8    18 ms    17 ms    17 ms  no-rdns-yet.ohtele.com [89.238.140.121]
  9    18 ms    18 ms    16 ms  91.212.90.103.ip.static.x-ip.net [91.212.90.103]


Trace complete.

 

 

Tracing route to speedtest-net-1.manc.speedtest.uk.net [91.212.90.103] over a maximum of 30 hops:
  0  Peter-PC.Workgroup [192.168.1.254]
  1  10.77.128.1
  2  nott-core-1a-ae5-2855.network.virginmedia.net [80.1.78.1]
  3  leed-bb-1a-as0-0.network.virginmedia.net [213.105.174.169]
  4  manc-bb-1b-as3-0.network.virginmedia.net [213.105.175.142]
  5  manc-bb-1a-ae0-0.network.virginmedia.net [62.253.187.177]
  6  tcma-ic-1-ae0-0.network.virginmedia.net [212.43.163.226]
  7  virginmedia-pni.ge-1-.bb1.man1.uk.gbxs.net [212.250.14.174]
  8  no-rdns-yet.ohtele.com [89.238.140.121]
  9  91.212.90.103.ip.static.x-ip.net [91.212.90.103]

Computing statistics for 225 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Peter-PC.Workgroup [192.168.1.254]
                                0/ 100 =  0%   |
  1  ---     100/ 100 =100%   100/ 100 =100%  10.77.128.1
                                0/ 100 =  0%   |
  2   10ms     0/ 100 =  0%     0/ 100 =  0%  nott-core-1a-ae5-2855.network.virginmedia.net [80.1.78.1]
                                0/ 100 =  0%   |
  3   16ms     0/ 100 =  0%     0/ 100 =  0%  leed-bb-1a-as0-0.network.virginmedia.net [213.105.174.169]
                                0/ 100 =  0%   |
  4   16ms     0/ 100 =  0%     0/ 100 =  0%  manc-bb-1b-as3-0.network.virginmedia.net [213.105.175.142]
                                0/ 100 =  0%   |
  5   22ms     0/ 100 =  0%     0/ 100 =  0%  manc-bb-1a-ae0-0.network.virginmedia.net [62.253.187.177]
                                0/ 100 =  0%   |
  6   18ms     0/ 100 =  0%     0/ 100 =  0%  tcma-ic-1-ae0-0.network.virginmedia.net [212.43.163.226]
                                0/ 100 =  0%   |
  7  ---     100/ 100 =100%   100/ 100 =100%  virginmedia-pni.ge-1-.bb1.man1.uk.gbxs.net [212.250.14.174]
                                0/ 100 =  0%   |
  8   24ms     0/ 100 =  0%     0/ 100 =  0%  no-rdns-yet.ohtele.com [89.238.140.121]
                                2/ 100 =  2%   |
  9   23ms     2/ 100 =  2%     0/ 100 =  0%  91.212.90.103.ip.static.x-ip.net [91.212.90.103]

Trace complete.

Please use plain text.
Clever-clogs
TurboTron
Posts: 84
Registered: ‎08-04-2011

Re: XBox Live Gaming Issues Feedback 09/08/11

What is your IP Address? 94.168.152.115
What time of day do you experience issues? After 5:00pm weekdays
Which games are affected and how? COD Black ops, Halo Reach

Are there any particular game modes where the problems are worse?

Matchmaking, gamemodes like team deathmatch, domination. The problems mostly occur while hosting a game, being in a seperate party chat while playing also seems to increase latency issues. When a person leaves or joins a game, the game freezes up, this is not as bad as it used to be but is still noticeable. These last few weeks have not been getting host hardly at all. 1300kbps is my average bandwidth result regardless of time of day on Black ops in game bandwidth test (should be be getting the maximum available result of 10000kbps on a 30Mb connection). Halo Reach bandwidth test result comes back as warning.

 

What Modem or Router do you use? Ambit


Do the problems exist when you use a wired connection, or only while using wireless? Wired

http://speedtest.net/result/1425259340.png

http://speedtest.net/result/1425256188.png

 

Tracing route to www.speedtest.net [74.209.160.12]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2     5 ms     5 ms     7 ms  10.17.240.1

  3     7 ms     6 ms    16 ms  dund-geam-1a-ge121.network.virginmedia.net [81.97.48.193]

  4     6 ms    12 ms     9 ms  sgyl-core-1a-tenge71.network.virginmedia.net [62.30.251.49]

  5     7 ms     6 ms     7 ms  sgyl-core-2a-ae2-0.network.virginmedia.net [195.182.178.90]

  6    14 ms    13 ms    13 ms  manc-bb-1c-ae6-0.network.virginmedia.net [81.97.48.77]

  7    13 ms    13 ms    13 ms  manc-bb-1b-ae6-0.network.virginmedia.net [213.105.159.89]

  8    17 ms    16 ms    15 ms  nrth-bb-1a-as3-0.network.virginmedia.net [213.105.64.21]

  9    50 ms    23 ms    16 ms  nrth-tmr-1-ae1-0.network.virginmedia.net [213.105.159.30]

 10    32 ms    31 ms    37 ms  fran-ic-1-as0-0.network.virginmedia.net [62.253.185.81]

 11    33 ms    31 ms    32 ms  cr02.frf02.pccwbtn.net [80.81.192.50]

 12   183 ms   182 ms   186 ms  netriver.ge2-16.br01.sea01.pccwbtn.net [63.216.14.162]

 13   182 ms   185 ms   182 ms  static-74-209-160-12.lynnwood.netriver.net [74.209.160.12]

 

Trace complete.

 

Tracing route to www.speedtest.net [74.209.160.12]

over a maximum of 30 hops:

  0  Alex-PC [192.168.1.4]

  1  192.168.1.1

  2  10.17.240.1

  3  dund-geam-1a-ge121.network.virginmedia.net [81.97.48.193]

  4  sgyl-core-1a-tenge71.network.virginmedia.net [62.30.251.49]

  5  sgyl-core-2a-ae2-0.network.virginmedia.net [195.182.178.90]

  6  manc-bb-1c-ae6-0.network.virginmedia.net [81.97.48.77]

  7  manc-bb-1b-ae6-0.network.virginmedia.net [213.105.159.89]

  8  nrth-bb-1a-as3-0.network.virginmedia.net [213.105.64.21]

  9  nrth-tmr-1-ae1-0.network.virginmedia.net [213.105.159.30]

 10  fran-ic-1-as0-0.network.virginmedia.net [62.253.185.81]

 11  cr02.frf02.pccwbtn.net [80.81.192.50]

 12  netriver.ge2-16.br01.sea01.pccwbtn.net [63.216.14.162]

 13  static-74-209-160-12.lynnwood.netriver.net [74.209.160.12]

 

Computing statistics for 325 seconds...

            Source to Here   This Node/Link

Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

  0                                           Alex-PC [192.168.1.4]

                                0/ 100 =  0%   |

  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.1

                                0/ 100 =  0%   |

  2  ---     100/ 100 =100%   100/ 100 =100%  10.17.240.1

                                0/ 100 =  0%   |

  3   13ms     0/ 100 =  0%     0/ 100 =  0%  dund-geam-1a-ge121.network.virginmedia.net [81.97.48.193]

                                0/ 100 =  0%   |

  4   15ms     0/ 100 =  0%     0/ 100 =  0%  sgyl-core-1a-tenge71.network.virginmedia.net [62.30.251.49]

                                0/ 100 =  0%   |

  5   13ms     0/ 100 =  0%     0/ 100 =  0%  sgyl-core-2a-ae2-0.network.virginmedia.net [195.182.178.90]

                                0/ 100 =  0%   |

  6   20ms     0/ 100 =  0%     0/ 100 =  0%  manc-bb-1c-ae6-0.network.virginmedia.net [81.97.48.77]

                                0/ 100 =  0%   |

  7   20ms     0/ 100 =  0%     0/ 100 =  0%  manc-bb-1b-ae6-0.network.virginmedia.net [213.105.159.89]

                                0/ 100 =  0%   |

  8   19ms     0/ 100 =  0%     0/ 100 =  0%  nrth-bb-1a-as3-0.network.virginmedia.net [213.105.64.21]

                                0/ 100 =  0%   |

  9   22ms     0/ 100 =  0%     0/ 100 =  0%  nrth-tmr-1-ae1-0.network.virginmedia.net [213.105.159.30]

                                0/ 100 =  0%   |

 10   38ms     0/ 100 =  0%     0/ 100 =  0%  fran-ic-1-as0-0.network.virginmedia.net [62.253.185.81]

                                0/ 100 =  0%   |

 11   51ms     3/ 100 =  3%     3/ 100 =  3%  cr02.frf02.pccwbtn.net [80.81.192.50]

                                0/ 100 =  0%   |

 12  195ms     0/ 100 =  0%     0/ 100 =  0%  netriver.ge2-16.br01.sea01.pccwbtn.net [63.216.14.162]

                                0/ 100 =  0%   |

 13  185ms     0/ 100 =  0%     0/ 100 =  0%  static-74-209-160-12.lynnwood.netriver.net [74.209.160.12]

 

Trace complete.

Please use plain text.
Wizard
junoman106
Posts: 82
Registered: ‎12-04-2011

Re: XBox Live Gaming Issues Feedback 09/08/11

[ Edited ]

What is your IP Address?: 81.105.56.165 / VM 10MB 


What time of day do you experience issues?: Issues experienced at any time.


Which games are affected and how?: Call of Duty 4, Modern Warfare 2, Black Ops (No other games currently played)

 

- Player Character teleportation 

Other players will be seen to glitch across the screen in increments. They can be seen to suddenly appear 'out of nowhere' or disappear, as they have presumably 'teleported' to or from your position or field of view. This is often accompanied by sudden 'jumps' or spikes, during gameplay; own character will also seem to perform the teleportation phenomenon. (It seems most gamers refer to this as lag)

 

- Latency / sponginess

The most significant ongoing issue I have been personally experiencing whilst gaming on VM.

My character regularly seems to be behind or out-of-sync during the gameplay. This can be 'felt' during gameplay (bumping into walls/objects that you had already anticipated, no hit-markers on first direct shot for example) and often witnessed using the killcam replay in-game - whereby my character's position will be seen to be in a different position entirely, when killed by the opposition. 

 

*I have also had so-called high-scoring gamers who use BE and BT connections test these games on my connection at my property, and they have also confirmed to me that there is considerable latency during gameplay compared to what they are used to, rendering it not suitable for competitive gaming.

 

Are there any particular game modes where the problems are worse?: All game modes affected.

 

What Modem or Router do you use?: SuperHub VMDG480 running R29 V5.5.2 Firmware.


Do the problems exist when you use a wired connection, or only while using wireless?: Same problems exist using both wired and wireless connections.

 

Can you also give us 2 speed tests from your chosen speedtest site + a traceroute and a pathping to that speedtest site's server?

 




 



 

 

 

 

 

 

 

 

 

 

Traceroute / Ping to Manchester Speedtest server (Using Mac OS X 10.6.8 Network utility): 

 

traceroute to 91.212.90.103 (91.212.90.103), 64 hops max, 52 byte packets

 1  cpc11-cdif11-2-0-gw.5-1.cable.virginmedia.com (81.105.56.1)  15.472 ms  8.336 ms  12.223 ms

 2  cdif-core-1a-ae3-699.network.virginmedia.net (62.254.252.137)  7.539 ms  11.076 ms  19.746 ms

 3  brhm-bb-1a-as0-0.network.virginmedia.net (212.43.163.109)  10.506 ms  11.072 ms  26.385 ms

 4  manc-bb-1b-ae5-0.network.virginmedia.net (213.105.174.186)  15.831 ms  40.763 ms  12.249 ms

 5  manc-bb-1a-ae0-0.network.virginmedia.net (62.253.187.177)  11.860 ms  14.674 ms  32.541 ms

 6  tcma-ic-1-ae0-0.network.virginmedia.net (212.43.163.226)  37.528 ms  14.511 ms  15.790 ms

 7  virginmedia-pni.ge-1-.bb1.man1.uk.gbxs.net (212.250.14.174)  31.855 ms  18.943 ms  16.897 ms

 8  no-rdns-yet.ohtele.com (89.238.140.121)  20.646 ms  18.361 ms  20.083 ms

 9  * 91.212.90.103.ip.static.x-ip.net (91.212.90.103)  22.862 ms  33.521 ms

 

 

 

PING 91.212.90.103 (91.212.90.103): 56 data bytes

64 bytes from 91.212.90.103: icmp_seq=0 ttl=56 time=34.257 ms

64 bytes from 91.212.90.103: icmp_seq=1 ttl=56 time=22.889 ms

64 bytes from 91.212.90.103: icmp_seq=2 ttl=56 time=21.883 ms

64 bytes from 91.212.90.103: icmp_seq=3 ttl=56 time=21.352 ms

64 bytes from 91.212.90.103: icmp_seq=4 ttl=56 time=18.974 ms

64 bytes from 91.212.90.103: icmp_seq=5 ttl=56 time=23.255 ms

64 bytes from 91.212.90.103: icmp_seq=6 ttl=56 time=22.488 ms

64 bytes from 91.212.90.103: icmp_seq=7 ttl=56 time=22.331 ms

64 bytes from 91.212.90.103: icmp_seq=8 ttl=56 time=31.682 ms

64 bytes from 91.212.90.103: icmp_seq=9 ttl=56 time=18.933 ms

64 bytes from 91.212.90.103: icmp_seq=10 ttl=56 time=33.556 ms

64 bytes from 91.212.90.103: icmp_seq=11 ttl=56 time=20.513 ms

64 bytes from 91.212.90.103: icmp_seq=12 ttl=56 time=38.686 ms

64 bytes from 91.212.90.103: icmp_seq=13 ttl=56 time=19.953 ms

64 bytes from 91.212.90.103: icmp_seq=14 ttl=56 time=21.188 ms

64 bytes from 91.212.90.103: icmp_seq=15 ttl=56 time=17.061 ms

64 bytes from 91.212.90.103: icmp_seq=16 ttl=56 time=22.610 ms

64 bytes from 91.212.90.103: icmp_seq=17 ttl=56 time=21.831 ms

64 bytes from 91.212.90.103: icmp_seq=18 ttl=56 time=19.613 ms

64 bytes from 91.212.90.103: icmp_seq=19 ttl=56 time=19.492 ms

 

--- 91.212.90.103 ping statistics ---

20 packets transmitted, 20 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 17.061/23.627/38.686/5.782 ms

Please use plain text.
Good to Know
cabsandy
Posts: 619
Registered: ‎01-03-2010

Re: XBox Live Gaming Issues Feedback 09/08/11

Hi guys,

Great feedback-keep it coming

 

cabs

**********************************
I work for Virgin - but all opinions posted here are my own.
Although I work in a support role within Virgin, I do not form part of any offical support within these forums. All of my posts and opinions are my own.
Please do not PM me with any personal information as I will not be able to respond.
Please use plain text.
Clever-clogs
crickyo
Posts: 64
Registered: ‎08-07-2011

Re: XBox Live Gaming Issues Feedback 09/08/11

[ Edited ]

Client IP: 82.17.252.2Client Host Name: cpc1-belf8-0-0-cust1.2-1.cable.virginmedia.com
Time: 24/7 i do most of my gaming after midnight even between 4-6 am it unplayable
Games: Black ops , halo reach, pes 2011 fifa 11, need for speed , tekken , street fighter ,grand theft auto 4, red dead redemtion, gears of war 2 (these have all been played over the last 7 days none of the online games ran fluently, teleports, lag, delays on killcams, games look to be one second or so behind on other connections, jittery gameplay 
Game modes are all equally as bad 
Modem :ntl 250 router : dlink 615
Problems exist on both wired and wireless
Also have a ps3 with black ops and its just as bad 

 

Tracing route to www.speedtest.net [74.209.160.12]over a maximum of 30 hops:
  1    11 ms    10 ms    19 ms  10.172.44.1  2     9 ms    13 ms     7 ms  belf-cam-1a-ge98.network.virginmedia.net [213.105.206.125]  3    34 ms    16 ms     8 ms  belf-core-1a-ge-015-0.network.virginmedia.net [195.182.180.153]  4    17 ms    64 ms    18 ms  leed-bb-1a-ae3-0.network.virginmedia.net [212.43.163.201]  5    33 ms    37 ms    46 ms  popl-bb-1b-as1-0.network.virginmedia.net [62.253.185.238]  6    32 ms    62 ms    55 ms  popl-tmr-2-ae5-0.network.virginmedia.net [213.105.159.6]  7    27 ms    24 ms    38 ms  tele-ic-2-as0-0.network.virginmedia.net [62.253.184.6]  8    26 ms    38 ms    45 ms  195.66.226.167  9   169 ms   180 ms   168 ms  netriver.ge2-16.br01.sea01.pccwbtn.net [63.216.14.162] 10   170 ms   166 ms   166 ms  static-74-209-160-12.lynnwood.netriver.net [74.209.160.12]
Trace complete.

 

 

C:\Users\Christopher>pathping www.speedtest.net
Tracing route to www.speedtest.net [74.209.160.12]over a maximum of 30 hops:  0  Christopher-PC.cable.virginmedia.net [192.168.1.102] 

1  10.172.44.1 

2  belf-cam-1a-ge98.network.virginmedia.net [213.105.206.125] 

3  belf-core-1a-ge-015-0.network.virginmedia.net [195.182.180.153] 

4  leed-bb-1a-ae3-0.network.virginmedia.net [212.43.163.201] 

5  popl-bb-1b-as1-0.network.virginmedia.net [62.253.185.238] 

6  popl-tmr-2-ae5-0.network.virginmedia.net [213.105.159.6] 

7  tele-ic-2-as0-0.network.virginmedia.net [62.253.184.6] 

8  195.66.226.167 

9     *     netriver.ge2-16.br01.sea01.pccwbtn.net [63.216.14.162] 

10  static-74-209-160-12.lynnwood.netriver.net [74.209.160.12]
Computing statistics for 250 seconds...            Source to Here   This Node/LinkHop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address  0                                           Christopher-PC.cable.virginmedia.net [192.168.1.102]                                7/ 100 =  7%   | 1  ---     100/ 100 =100%    93/ 100 = 93%  10.172.44.1                                0/ 100 =  0%   |  2   30ms    13/ 100 = 13%     6/ 100 =  6%  belf-cam-1a-ge98.network.virginmedia.net [213.105.206.125]                                0/ 100 =  0%   |  3   19ms    15/ 100 = 15%     8/ 100 =  8%  belf-core-1a-ge-015-0.network.virginmedia.net [195.182.180.153]                                0/ 100 =  0%   |  4   38ms    14/ 100 = 14%     7/ 100 =  7%  leed-bb-1a-ae3-0.network.virginmedia.net [212.43.163.201]                                0/ 100 =  0%   |  5   36ms    15/ 100 = 15%     8/ 100 =  8%  popl-bb-1b-as1-0.network.virginmedia.net [62.253.185.238]                                0/ 100 =  0%   |  6   39ms    12/ 100 = 12%     5/ 100 =  5%  popl-tmr-2-ae5-0.network.virginmedia.net [213.105.159.6]                                0/ 100 =  0%   |  7   38ms    10/ 100 = 10%     3/ 100 =  3%  tele-ic-2-as0-0.network.virginmedia.net [62.253.184.6]                                0/ 100 =  0%   |  8   49ms     9/ 100 =  9%     2/ 100 =  2%  195.66.226.167                                0/ 100 =  0%   |  9  185ms     7/ 100 =  7%     0/ 100 =  0%  netriver.ge2-16.br01.sea01.pccwbtn.net [63.216.14.162]                                3/ 100 =  3%   | 10  175ms    10/ 100 = 10%     0/ 100 =  0%  static-74-209-160-12.lynnwood.netriver.net [74.209.160.12]

Trace complete.

 

 

 

Leeroy Jenkins doesnt use virgin media
Please use plain text.
Wizard
lowei
Posts: 244
Registered: ‎12-10-2009

Re: XBox Live Gaming Issues Feedback 09/08/11

What is your IP Address? 82.25.92.227

What is your Client Host Name:(cpc1-bolt14-2-0-cust226.10-3.cable.virginmedia.com)

What time of day do you experience issues? most of the time

Which games are affected and how? black opps, mw2,mostly when im hosting the game mode.LAG

Are there any particular game modes where the problems are worse?ALL

What Modem or Router do you use? (Ambit, VM Hub, VM Super Hub, etc) VMNG300 DIR-855 - Wireless N Quadband Router

Do the problems exist when you use a wired connection, or only while using wireless? Both

Do you use any other games consoles and do they perform normally? NA

 

64 bytes from 91.212.90.103: icmp_seq=17 ttl=55 time=20.430 ms

Ping has started…

 

PING 91.212.90.103 (91.212.90.103): 56 data bytes

64 bytes from 91.212.90.103: icmp_seq=0 ttl=55 time=21.415 ms

64 bytes from 91.212.90.103: icmp_seq=1 ttl=55 time=19.819 ms

64 bytes from 91.212.90.103: icmp_seq=2 ttl=55 time=15.462 ms

64 bytes from 91.212.90.103: icmp_seq=3 ttl=55 time=53.247 ms

64 bytes from 91.212.90.103: icmp_seq=4 ttl=55 time=72.794 ms

64 bytes from 91.212.90.103: icmp_seq=5 ttl=55 time=72.072 ms

64 bytes from 91.212.90.103: icmp_seq=6 ttl=55 time=68.109 ms

64 bytes from 91.212.90.103: icmp_seq=7 ttl=55 time=101.317 ms

64 bytes from 91.212.90.103: icmp_seq=8 ttl=55 time=144.919 ms

64 bytes from 91.212.90.103: icmp_seq=9 ttl=55 time=143.597 ms

64 bytes from 91.212.90.103: icmp_seq=10 ttl=55 time=99.711 ms

64 bytes from 91.212.90.103: icmp_seq=11 ttl=55 time=30.902 ms

64 bytes from 91.212.90.103: icmp_seq=12 ttl=55 time=25.171 ms

64 bytes from 91.212.90.103: icmp_seq=13 ttl=55 time=20.868 ms

64 bytes from 91.212.90.103: icmp_seq=14 ttl=55 time=29.655 ms

64 bytes from 91.212.90.103: icmp_seq=15 ttl=55 time=35.901 ms

64 bytes from 91.212.90.103: icmp_seq=16 ttl=55 time=33.621 ms

 



traceroute to 91.212.90.103 (91.212.90.103), 64 hops max, 72 byte packets

 1  10.34.176.1 (10.34.176.1)  8.394 ms  8.408 ms  19.916 ms

 2  manc-core-1a-ae3-2743.network.virginmedia.net (86.28.65.113)  8.028 ms  12.109 ms  7.550 ms

 3  manc-bb-1a-as0-0.network.virginmedia.net (213.105.175.1)  7.099 ms  29.237 ms  8.058 ms

 4  tcma-ic-1-ae0-0.network.virginmedia.net (212.43.163.226)  25.425 ms  7.381 ms  8.926 ms

 5  virginmedia-pni.ge-1-.bb1.man1.uk.gbxs.net (212.250.14.174)  14.177 ms  15.249 ms  14.556 ms

 6  no-rdns-yet.ohtele.com (89.238.140.121)  15.476 ms  15.269 ms  19.632 ms

 7  91.212.90.103.ip.static.x-ip.net (91.212.90.103)  23.447 ms  19.315 ms  16.056 ms

Please use plain text.
One to Watch
MrITJim
Posts: 16
Registered: ‎24-07-2011

Re: XBox Live Gaming Issues Feedback 09/08/11

[ Edited ]

What is your IP Address? 94.169.87.93

What is your Client Host Name: cpc10-stav15-2-0-cust92.aztw.cable.virginmedia.com
What time of day do you experience issues? Anytime evenings and weekends
Which games are affected and how? When playing single player and/or in party chat the connection keeps dropping every few minutes, opening the guide and selecting reconnect works however it just drops the connection again in a few minutes. Very laggy and frequent dropouts for others in multiplayer games such as Crysis 2, Black Ops, Brink and Fear 3.
Are there any particular game modes where the problems are worse? Accross the board connection is flakey but particularly when I'm just playing a single player game and in party chat.
What Modem or Router do you use? VM Superhub
Do the problems exist when you use a wired connection, or only while using wireless? Both, use a wired connection for both consoles (never on at the same time) to try to limit lag which is failing.

Do you use any other games consoles and do they perform normally? I have 2 xbox 360's and both exhibit the issues above. I have a playstation 3 also which seems to be okay when playing online - ports are not open so cannot be host in any game.
Can you also give us 2 speed tests from your chosen speedtest site + a traceroute and a pathping to that speedtest site's server?

 

http://www.speedtest.net/result/1426762439.png

 

Not sure how to obtain IP address of server...

Please use plain text.
Brainbox
pete1974
Posts: 78
Registered: ‎20-03-2011

Re: XBox Live Gaming Issues Feedback 09/08/11

[ Edited ]

To all folks who want to use speedtest.net to post their results here, do not use speedtest.net for your pathpings and tracerts as speedtest.net is only the web server used to display the speedtest.net web site.  This is not the address of the actual server used to perform the speedtest.  The correct addresses for all the mainland UK speedtest servers are:

 

Manchester: speedtest-net-1.manc.speedtest.uk.net
Coventry: speedtest.warwicknet.com
Birmingham: speedtest.datatechuk.com
Milton Keynes: speedtest-net-1.mk.speedtest.uk.net
Maidenhead: speedtest-net-1.mh.speedtest.uk.net
Newbury: speedtest.vodafone.co.uk
London: speedtest.trancefm.co.uk
Kingston Upon Hull: www.speedtest.karoo.co.uk
Morcambe: 84.19.126.16
Maidstone: speedtest.custdc.net
Sittingbourne: speedtest.synergyworks.co.uk

 

Please use plain text.