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CooCoo85
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xbox one keeps going offline every 10 minutes

I am having problems for the past few days with my internet connection. While playing on xbox live using an xbox one console with a wireless connection my internet drops me off every 10 mintues for a only a split second. My xbox can regain connection almost instantly afterwards. I bave contacted customer services using 150 and they checked and reset everything from there side. Even after this i am having the same issues. I have had my xbox for 3 years and never had this issue before.
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Moderator
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Re: xbox one keeps going offline every 10 minutes

Sorry to hear of the X-box live connection problems, we're currently looking into what the issue might be, it would be helpful if you could you please try dropping your Hub into modem mode  and let us know if this improves things (appreciate this may be difficult if you're not able to run a wired connection).

Many thanks

Ralph_R
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jamboscott
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Re: xbox one keeps going offline every 10 minutes

Been having this issue over past few days i've now wired connection. i think this has helped.

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