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Message 11 of 18
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Re: xbox disconnects from xbox live then reconnects straight away

Hi there kezzyp,

 

I'm very sorry to hear about the connection trouble experienced.

 

We're having some trouble receiving readings via the equipment at the moment.

 

How have things been for you since posting?

 

Hope to hear back from you soon,

 

Nat_J


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kezzyp
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Message 12 of 18
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Re: xbox disconnects from xbox live then reconnects straight away

Hi Nat, 

For the last two days, it hasn't disconnected but I don't want to give myself false hope as its been happening since the service started. My dad has an old windows xp laptop that he uses, for the past two days, I've asked him not to use it whilst I'm on my xbox just to see if that is causing an issue. So far, it hasn't disconnected since I kindly asked him to try. So i'm not sure if that has been causing the problem. But even so, it shouldn't disconnect/reconnect my xbox within milliseconds? I'll keep testing it for the next few days just to make sure as my dad will not be using his laptop for the next few days. As for not being able to test the router, its always on so i'm not sure why its not letting you do so.

I really don't want to be disconnected anymore as Destiny 2 is releasing tonight so I hope the issue will be resolved relatively quick.

Thanks for checking my post Nat, appreciate it.

 

 

.

 

 

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Message 13 of 18
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Re: xbox disconnects from xbox live then reconnects straight away

Thanks for getting back to me about this kezzyp,

 

Our systems are back up and running now and I'm unable to detect any obvious cause for concern at the moment.

 

Let me know how you get on with things over the next couple of days. Smiley Happy

 

Nat_J


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Message 14 of 18
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Re: xbox disconnects from xbox live then reconnects straight away

I played on the xbox yesterday and got disconnected & reconnected five times. The xp laptop wasn't on so its definitely not that. I have no idea why it keeps disconnecting me. All the suggestions that have been given has been tried. Don't know what else to do.

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Message 15 of 18
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Re: xbox disconnects from xbox live then reconnects straight away

Hey kezzyp,

Thanks for keeping in touch Smiley Happy

Sorry for the on-going connection problems you're having. Is it only Destiny that you're playing when you notice the disconnections or does this happen on multiple games? We might need to set up some port forwarding rules to improve the connection. What NAT type are you getting?

Catch you soon,

Take care.

Heather_J

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Message 16 of 18
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Re: xbox disconnects from xbox live then reconnects straight away

Nat type is always open, the ports aren't an issue, it does it with any game I play. I also tried wired and wireless on my xbox 360 just to see if its just my xbox one but it disconnects that as well.
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Message 17 of 18
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Re: xbox disconnects from xbox live then reconnects straight away

please make sure the xbox power adapter is plugged straight into the mains (no surge protector or EXT lead).

if the above is already done, please try the reset button located on the Hub by pushing a small Pin/Needle into the hole and holding for 10 seconds. bare in mind this will reset any settings previous saved (wifi passwords and such) so you will need to log back into the router to set these up.




Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3
Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0
xBox Support: http://bit.ly/1lE2QrK
Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

www.twitch.tv/familycreations

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Message 18 of 18
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Re: xbox disconnects from xbox live then reconnects straight away

Tried all those suggestions since January, nothing has worked.

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