For the last two days, it hasn't disconnected but I don't want to give myself false hope as its been happening since the service started. My dad has an old windows xp laptop that he uses, for the past two days, I've asked him not to use it whilst I'm on my xbox just to see if that is causing an issue. So far, it hasn't disconnected since I kindly asked him to try. So i'm not sure if that has been causing the problem. But even so, it shouldn't disconnect/reconnect my xbox within milliseconds? I'll keep testing it for the next few days just to make sure as my dad will not be using his laptop for the next few days. As for not being able to test the router, its always on so i'm not sure why its not letting you do so.
I really don't want to be disconnected anymore as Destiny 2 is releasing tonight so I hope the issue will be resolved relatively quick.
I played on the xbox yesterday and got disconnected & reconnected five times. The xp laptop wasn't on so its definitely not that. I have no idea why it keeps disconnecting me. All the suggestions that have been given has been tried. Don't know what else to do.
Sorry for the on-going connection problems you're having. Is it only Destiny that you're playing when you notice the disconnections or does this happen on multiple games? We might need to set up some port forwarding rules to improve the connection. What NAT type are you getting?
Catch you soon,
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please make sure the xbox power adapter is plugged straight into the mains (no surge protector or EXT lead).
if the above is already done, please try the reset button located on the Hub by pushing a small Pin/Needle into the hole and holding for 10 seconds. bare in mind this will reset any settings previous saved (wifi passwords and such) so you will need to log back into the router to set these up.
Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3 Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0 xBox Support: http://bit.ly/1lE2QrK Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j