We have more than one Xbox and they are all experiencing issues with downloading updates. If I tether my phone they download fine. Any updates only get so far and never complete. Seems to be a VM networking issue.
Just an off the wall thought. Does your XBone get a reserved DHCP lease, or static ? Either way it would be the same IP address and I'm wondering if you changed the IP would it help ? When you are on BT and on the Hotspot I'm guessing the IP address is different ?
The other change you can try, is to use static DNS on the XBone, either Google's 22.214.171.124. & 126.96.36.199. or OpenDNS 188.8.131.52. & 184.108.40.206
You could also go with a DualWAN router as I mentioned earlier, and have both BT and VM at the same time ?
If you haven't got anywhere unplugging from the wall, or hard resetting, you could as a last resort, try the console reset from the trouble-shooter screen.
To bring up the Xbox Startup Troubleshooter, follow these steps:
1. Power off your console, and then unplug the power cable to ensure that the console is completely powered off. 2. Wait 30 seconds, and then plug the power cord back in. 3. Press and hold the BIND button (located below the Xbox button on the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. 4. Continue holding the BIND and EJECT buttons for 10-15 seconds. 5. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone. 6. The console should power up and take you directly to the Xbox Startup Troubleshooter. 7. Select Reset this Xbox (Keep games and apps)
Remember to chose the option to keep all your games and apps.
The only thing you'll have to do again, is the brief console setup routine, adding your locale, language, profile etc.
Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3 Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0 xBox Support: http://bit.ly/1lE2QrK Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j
I also use a Vigor 2860 and have both VM and BT. I also have two Xbox. It will be three when Scorpio ships. None of my xboxen send any traffic via the VM connection. This is because BT are now issuing IPV6 addresses, both have unique addressable routable IP addresses, before they did this I had one xbox sending data down the VM pipe the other down the BT one and it was still a bit hit and miss.
So VM - for gamers IPV6 is a deal breaker, all this port forwarding/NAT hacking ends. The only reason you have any Xbox gamers using your broadband network is because the penny hasn't yet dropped for most of them, when it does you are going have a mass exodus on your hands.