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Forum Team
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Registered: ‎07-04-2015
Message 11 of 16 (85 Views)

Re: xbox One AGAIN!

Hi steelysteph,

 

Thanks for getting back to us and apologies you are still having an issue with the Xbox connection.

 

Have you set any port forwarding rules within the Hub 3 at all? If so, did this make a difference?

 

When you get chance can you try a connection whilst the Hub is in modem mode to see if that will work please?

 

Let me know how you get on

Sam


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Superfast
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Registered: ‎01-09-2016
Message 12 of 16 (70 Views)

Re: xbox One AGAIN!

Hi Sam

Modem mode makes no difference.

If I try Port Forwarding I get a warning that Port 88 has been added as a virtual server already - see attached pic. (Could this be a clue to the problem?)

I've tried a full reset of SH3 but that makes no difference.

To summarise:

  • Connect to SH3 in Router Mode (cabled) - IP address allocated but no connection to the internet.
  • Connect to SH3 in Router Mode (WiFi 2.4 GHz) - IP address allocated but no connection to the internet.
  • Connect to SH3 in Router Mode (WiFi 5 GHz) - IP address allocated but no connection to the internet.
  • Connect to SH3 in Modem Mode (using Airport Extreme as Router) - IP address allocated but no connection to the internet.
  • Connect to BT Broadband (cabled) - Immediate connection to the internet.
  • Connect to BT Broadband (WiFi) - Immediate connection to the internet.
  • Connect to iMac WiFi Hotspot which is connected to SH3 via cable - Immediate connection to the internet.

Port 88.jpg

 

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Knows their stuff
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Registered: ‎14-02-2011
Message 13 of 16 (61 Views)

Re: xbox One AGAIN!

Just an off the wall thought.  Does your XBone get a reserved DHCP lease, or static ? Either way it would be the same IP address and I'm wondering if you changed the IP would it help ? When you are on BT and on the Hotspot I'm guessing the IP address is different ?

The other change you can try, is to use static DNS on the XBone, either Google's 8.8.8.8. & 8.8.4.4. or OpenDNS 208.67.222.222. & 208.67.220.220

You could also go with a DualWAN router as I mentioned earlier, and have both BT and VM at the same time ?

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Superfast
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Registered: ‎01-09-2016
Message 14 of 16 (54 Views)

Re: xbox One AGAIN!

[ Edited ]

Thanks for the ideas Adduxi

Changing IP doesn't help either, I've also carried out a hard reset of XBone with zero success.

I can't afford to go down the dualWAN route, I don't see the point anyway since the VM connection is useless as far as the Xbox is concerned.

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Superfast
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Registered: ‎04-02-2015
Message 15 of 16 (25 Views)

Re: xbox One AGAIN!

[ Edited ]

If you haven't got anywhere unplugging from the wall, or hard resetting, you could as a last resort, try the console reset from the trouble-shooter screen.

 To bring up the Xbox Startup Troubleshooter, follow these steps:

 1. Power off your console, and then unplug the power cable to ensure that the console is completely powered off. 
2. Wait 30 seconds, and then plug the power cord back in.
3. Press and hold the BIND button (located below the Xbox button on the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. 
4. Continue holding the BIND and EJECT buttons for 10-15 seconds. 
5. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.
6. The console should power up and take you directly to the Xbox Startup Troubleshooter.
7. Select Reset this Xbox (Keep games and apps)

 Remember to chose the option to keep all your games and apps.

 The only thing you'll have to do again, is the brief console setup routine, adding your locale, language, profile etc.





Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3
Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0
xBox Support: http://bit.ly/1lE2QrK
Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

www.twitch.tv/familycreations

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Superfast
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Registered: ‎01-09-2016
Message 16 of 16 (20 Views)

Re: xbox One AGAIN!

I'll try that when I get a chance Sonar.

However, as I've said, the console connects to other ISPs (including via 4g using my iPhone hotspot) without issue.

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