Menu
Reply
  • 22
  • 0
  • 0
Hotstepper
Tuning in
1,032 Views
Message 1 of 19
Flag for a moderator

what a joke

I declare virgin media the worst internet provider. I have problems for over 6 7 months still they didn't fixed them. I've called, post on forum for so long and my internet still is garbage. I pay for 100mb and get 11 mb at night, loss/choke all the time and all they do is talk and write me back.. You said june is when they are comming to fix the issue. I'm done with this company. 

0 Kudos

Helpful Answers
  • 2.12K
  • 40
  • 343
DABhand
Super solver
582 Views
Message 12 of 19
Flag for a moderator
Helpful Answer

Re: what a joke

Should be around the 2-3dbmv for your downstream power levels now.

 

Hopefully during peak time you will notice if there is an improvement or not.

 

Also I do not work for VM, so I cannot do checks on your line. But you can do it easily by just doing what you normally do.

Majide!
0 Kudos

All Replies
  • 4.2K
  • 89
  • 271
Moderator
Moderator
1,008 Views
Message 2 of 19
Flag for a moderator

Re: what a joke

Hi Hotstepper

 

Thanks for posting. I'm sorry to hear of the slow speeds that you have been experiencing.

 

I'm unable to locate your details to run some checks so I will send you a private message (red envelope top left hand corner) for some additional information and get this looked into.

 

Speak soon


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
  • 22
  • 0
  • 0
Hotstepper
Tuning in
994 Views
Message 3 of 19
Flag for a moderator

Re: what a joke

 

I've send it

 

 

0 Kudos
  • 223
  • 1
  • 16
Jack123
Up to speed
974 Views
Message 4 of 19
Flag for a moderator

Re: what a joke

Hotpepper, you've posted in the gaming section. Is this related to a console?

If you're noticing these issues on Xbox One, it may be related to this: https://www.reddit.com/r/xboxone/comments/3cpwme/in_the_uk_experiencing_slow_downloads_on_xbox/
  • 22
  • 0
  • 0
Hotstepper
Tuning in
965 Views
Message 5 of 19
Flag for a moderator

Re: what a joke

thank you but I'm a pc gamer... I just have low speeds at night and loss of data and choke.

0 Kudos
  • 22
  • 0
  • 0
Hotstepper
Tuning in
947 Views
Message 6 of 19
Flag for a moderator

Re: what a joke

What's this all about ?

 

 

 

http://imgur.com/tgz8dQj,q1YTaCa

 

there are 2 pictures in the link, click on Second Picture.

0 Kudos
  • 4.2K
  • 89
  • 271
Moderator
Moderator
927 Views
Message 7 of 19
Flag for a moderator

Re: what a joke

Hi Hotstepper

 

Thanks for replying to my message.

 

I've been able to run a few checks on your connection. Everything on the modem side is looking healthy. There is a peak time slow speed ticket linked to your cable raised under reference F003510720. The estimated review date is for the 19/08/205. 

 

Outside peak times it's looking ok and shouldn't cause any problems. There aren't any updates at the moment, the last one is awaiting a date for work to begin upgrading the network. If you are able to bump the thread in a week or so we can check if there any further updates available.

 

You can also contact our customer services team on 150 from any Virgin Media landline or 0345 454 1111 to arrange a loss of service credit quoting the fault reference

 

Thanks


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
  • 22
  • 0
  • 0
Hotstepper
Tuning in
865 Views
Message 8 of 19
Flag for a moderator

Re: what a joke

it's 22nd now whats happening ?

0 Kudos
  • 22
  • 0
  • 0
Hotstepper
Tuning in
836 Views
Message 9 of 19
Flag for a moderator

Re: what a joke

nothing changed after 19th like you said they gonna do something.

0 Kudos
  • 2.12K
  • 40
  • 343
DABhand
Super solver
783 Views
Message 10 of 19
Flag for a moderator

Re: what a joke

8th month is August which is next month, not this month.

 

And to be honest it looks like your Downstream power levels are low, but that is my opinion.

So not sure if they will boost it for you or not.

 

Do you have an attenuator in the back of your Superhub where the cable from the wall goes in to the back? It sits between that cable and the connection on the superhub, silver and metal. If you do remove that and attach your cable directly without it.

Majide!
0 Kudos