I declare virgin media the worst internet provider. I have problems for over 6 7 months still they didn't fixed them. I've called, post on forum for so long and my internet still is garbage. I pay for 100mb and get 11 mb at night, loss/choke all the time and all they do is talk and write me back.. You said june is when they are comming to fix the issue. I'm done with this company.
I've been able to run a few checks on your connection. Everything on the modem side is looking healthy. There is a peak time slow speed ticket linked to your cable raised under reference F003510720. The estimated review date is for the 19/08/205.
Outside peak times it's looking ok and shouldn't cause any problems. There aren't any updates at the moment, the last one is awaiting a date for work to begin upgrading the network. If you are able to bump the thread in a week or so we can check if there any further updates available.
You can also contact our customer services team on 150 from any Virgin Media landline or 0345 454 1111to arrange a loss of service credit quoting the fault reference
8th month is August which is next month, not this month.
And to be honest it looks like your Downstream power levels are low, but that is my opinion.
So not sure if they will boost it for you or not.
Do you have an attenuator in the back of your Superhub where the cable from the wall goes in to the back? It sits between that cable and the connection on the superhub, silver and metal. If you do remove that and attach your cable directly without it.