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roberto2
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vivid200 gamer not recommended

Using this package vivid200 gamer.got only 95 mb download and 5 mb upload speed and I need pay for 200/20..High ping, online gaming unplayable,got massive lag and delay.Stay away guys before swithcing to virgin.Contacted support 3 times unfortunatelly they didnt fix my connection.I will looking for cancel this poor provider.Be aware guys advisor on chat is big liar.He just want sell broadbang.Dont trust !!!!

virgin vivid200grah.pngvirginvivid200.png

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StormW4tch3r
Up to speed
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Message 2 of 15
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Re: vivid200 gamer not recommended

Well it could be number of things why it's poor, from area being over subscribed, poor power level, device not supporting speeds etc.

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DaveM
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Message 3 of 15
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Re: vivid200 gamer not recommended

Give some more information and someone might be able to help.

Is this wired or wireless?

If wireless it is open to all sorts of disruption. Is the wireless capable of a Gigabit connection? Try it wired and see if it improves.

If it is wired, do you have a Gigabit Ethernet port, is the cable cat 5e or better?

95 is a common limit if you only have a 10/100 connection.

Dave.

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roberto2
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Message 4 of 15
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Re: vivid200 gamer not recommended

-my pc is fitted with gb port -speed 1gbps

-using only wired connection

-tried cat5,cat5e,cat6,cat6a cable no change

-tried dmz,port forwarding,upnp no change

-tried modem mode only hub 3.0 no change

-tried my own router asus rt ac3200 no change

-my area is 30 and i can get 300mb speed checked with virgin support

-engineers visited my house with result all cable is connected perfect, but this is network issue and they dont know how fix this

-for online gaming is no really important speed but latency and my connection is unstable

-ping bbc.co.uk jumping from 25-180ms

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StormW4tch3r
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Message 5 of 15
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Re: vivid200 gamer not recommended

Set up a ping monitor at http://www.thinkbroadband.com/ping/monitors.html, will see if any issue from that.

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Omar7733
Dialled in
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Message 6 of 15
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Re: vivid200 gamer not recommended

I have been with Virgin Media from June 2016 I've had this problem for so long now and it's not just the SUPER HUB 3 it's Virgin Media's terrible connection. It's best to avoid them. 

 

 

 

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roberto2
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Message 7 of 15
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Re: vivid200 gamer not recommended

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roberto2
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Message 8 of 15
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Re: vivid200 gamer not recommended

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StormW4tch3r
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Message 9 of 15
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Re: vivid200 gamer not recommended

Cant see ping graph link as it shows my one, click on share link you should get a link to share then.

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roberto2
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Re: vivid200 gamer not recommended

http://www.thinkbroadband.com/ping/share/6b2da37abe739cedf2a0834c8031d797-17-04-2017.html
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