Upstream power levels are good.
We can't see upstream SNR from this end. You'll need to ask someone from the Forum Team if they see any problems from their end. They can also check the ticket for you to see what has been done and if anything further is planned.
Sorry you are still having problems, as Muddy mentioned I did expect to see some upstream noise but it is not too bad however it looks like the hub downstream power levels have taken a bit of a dive
-4 dBmV -3.7 dBmV -3.7 dBmV -4 dBmV -4 dBmV -4 dBmV -4.2 dBmV -4.5 dBmV -4.7 dBmV -5 dBmV -5.5 dBmV -5.7 dBmV -6.2 dBmV -6.5 dBmV -6.9 dBmV -7.4 dBmV
All indicative of something untoward with the connection, if it is okay with you we would like to send you another engineer. I will send you a forum private message to arrange an appointment.