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legitdoritos
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super hub cutting out

Whenever im playing a game e.g. overwatch the connection drops and I rubberband back a few paces a temporary fix is to restart the super hub but that only fixes it for a few days. been struggling with this for a while and would appreciate a fix.

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E_goode91
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Re: super hub cutting out

I'm getting the same issue with 200mb. They tell me that's there's no issue everytime I call.

Really affecting my rank in comp mode.
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Forum Team
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Re: super hub cutting out

Hi legitdoritos

 

Welcome to the community and thanks for posting.

 

Sorry to read that you are experiencing intermittent connection whilst playing Overwatch.

 

Looking at your connection, the Modem SNR (signal to noise ratio) for downstream is running low. This may or may not be the main cause of the issue, however I would like an engineer to check this over for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please. Once you have replied I can go ahead with the appointment.

 

Are you playing Overwatch through a PC/Xbox One/PS4? Is the device using wireless or wired connection?

Hope to hear from you soon
Sam


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