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toewad1
On our wavelength
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still Rubish Broadband

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\Users\anthony>ping google.com -t

Pinging google.com [216.58.210.46] with 32 bytes of data:
Reply from 216.58.210.46: bytes=32 time=20ms TTL=54
Reply from 216.58.210.46: bytes=32 time=20ms TTL=54
Reply from 216.58.210.46: bytes=32 time=25ms TTL=54
Reply from 216.58.210.46: bytes=32 time=21ms TTL=54
Reply from 216.58.210.46: bytes=32 time=23ms TTL=54
Reply from 216.58.210.46: bytes=32 time=20ms TTL=54
Reply from 216.58.210.46: bytes=32 time=22ms TTL=54
Reply from 216.58.210.46: bytes=32 time=27ms TTL=54
Reply from 216.58.210.46: bytes=32 time=21ms TTL=54
Reply from 216.58.210.46: bytes=32 time=20ms TTL=54
Reply from 216.58.210.46: bytes=32 time=201ms TTL=54
Reply from 216.58.210.46: bytes=32 time=23ms TTL=54
Reply from 216.58.210.46: bytes=32 time=24ms TTL=54
Reply from 216.58.210.46: bytes=32 time=24ms TTL=54
Reply from 216.58.210.46: bytes=32 time=21ms TTL=54
Reply from 216.58.210.46: bytes=32 time=22ms TTL=54
Reply from 216.58.210.46: bytes=32 time=26ms TTL=54
Reply from 216.58.210.46: bytes=32 time=95ms TTL=54
Reply from 216.58.210.46: bytes=32 time=25ms TTL=54
Reply from 216.58.210.46: bytes=32 time=29ms TTL=54
Reply from 216.58.210.46: bytes=32 time=23ms TTL=54
Reply from 216.58.210.46: bytes=32 time=111ms TTL=54
Reply from 216.58.210.46: bytes=32 time=22ms TTL=54
Reply from 216.58.210.46: bytes=32 time=27ms TTL=54
Reply from 216.58.210.46: bytes=32 time=24ms TTL=54
Reply from 216.58.210.46: bytes=32 time=25ms TTL=54
Reply from 216.58.210.46: bytes=32 time=22ms TTL=54
Reply from 216.58.210.46: bytes=32 time=23ms TTL=54
Reply from 216.58.210.46: bytes=32 time=25ms TTL=54
Reply from 216.58.210.46: bytes=32 time=26ms TTL=54
Reply from 216.58.210.46: bytes=32 time=20ms TTL=54
Reply from 216.58.210.46: bytes=32 time=581ms TTL=54
Reply from 216.58.210.46: bytes=32 time=22ms TTL=54
Reply from 216.58.210.46: bytes=32 time=23ms TTL=54
Reply from 216.58.210.46: bytes=32 time=28ms TTL=54
Reply from 216.58.210.46: bytes=32 time=22ms TTL=54

Ping statistics for 216.58.210.46:
Packets: Sent = 36, Received = 36, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 581ms, Average = 48ms
Control-C
^C
C:\Users\anthony> Anyone have any idea's of what to do Virgin Media have no clue what to do, but brilliant in telling me my bill is ready. This is a wireless connection better with hardwire but not everything has hardwire VIRGIN MEDIA jokers.

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Datalink
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Re: still Rubish Broadband

Although that was done thru wifi, it certainly looks like the ping test results taken thru a Puma 6 (Hub 3) modem.  The two lower figures, 201 and 111 ms are very much in line with a normal Puma 6 latency range.  The upper figure of 518 ms I wouldn't attribute to a Puma 6 modem.  

To see that Puma 6 latency clearly, bring up a command prompt and run a trace to some target, any target will do:

tracert www.bbc.co.uk

for example.  The first address in the trace will be the modem, assuming that its operating in Modem mode.  The next address will be the Cable Modem Termination System (CMTS).  Use that address as your ping target.  That way you remove any network issues that may creep in to your results by using a target which might be several hundreds of miles away and displaced by one or more ISPs from Virgin Media.  In that configuration, the only devices involved in the test are your pc, the modem and the CMTS.  So, its out to the CMTS and back again.  I would expect to see a normal return time around 8 to 13 ms, with occasional times in the hundred, or possibly two hundred ms range.  That's the Puma 6 latency that you are seeing in your posted test.  Essentially your doing a BQM in reverse, and removing any network issues that might exist beyond the CMTS. 

So, assuming that you do in fact have a Hub 3, can you do anything about this.  Nope.  VM is supposed to be testing a firmware update which should resolve the latency spikes you are seeing, its just a question of when that will be issued to customer modems.  In theory that update should resolve the same latency issues that exist for all protocols, ICMP (ping), TCP/IP (data) and UDP (DNS lookups, gaming, some VOIP systems and data transfer applications which can be configured to use UDP).

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Datalink
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Re: still Rubish Broadband

The following line:  "The first address in the trace will be the modem, assuming that its operating in Modem mode.",  should read as "The first address in the trace will be the modem, assuming that its operating in router mode."  The first IP address in the trace will be the modem, the second IP address will be the CMTS, which is the ping target.

If you switch operating modes to Modem mode and connect directly to the modem, then the modem acts as invisible bridge and the first IP address in the trace should be the CMTS, which would still be the ping target. 

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Forum Team
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Re: still Rubish Broadband

Hello toewad1

 

I am sorry you are having problems but pinging through a wireless connection does not really demonstrate much to be honest, continuously pinging one site ditto as the question is raised where was the delay etc, we would always recommend a wired connection for gaming by the way.

Area traffic is very low and noise performance very good however the signal level received at the hub is way too high:-

 

19.6 dBmV        19.3 dBmV        19.5 dBmV        19.5 dBmV        19.4 dBmV        19.3 dBmV        19 dBmV        18.9 dBmV        18.4 dBmV        18 dBmV        17.5 dBmV        17 dBmV        16.9 dBmV        16.8 dBmV        16.4 dBmV        16.3 dBmV        15.9 dBmV        15.5 dBmV        16.1 dBmV        16.5 dBmV

 

Best we let an engineer take a look please, I will send you a forum private message to arrange an appointment should you wish.

 

Thank you

 

 

Nicola

Virgin Media Forum Team
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