hi, I have recently moved to virgin media (today) and on my pc I get 200mb+ dl speeds but on my ps4 I can only reach between 35 and 50 dl speeds, the ul speed isn't too great either. Any help would be greatly appreciated as surely I should be getting more than what I am .......
Are you using a wired Ethernet connection for the PS4 or a wireless connection? Wireless is easily disrupted by a number of external factors, so a wired test is best.
The Sony speed tests on PS3 & PS4 are notorious for not reflecting the true speed of your connection because they only use a single threaded download. Have a look at these posts where myself and others have discussed it previously:
I found a speed test that works on the PS4 browser and has a multi threaded download option, try this site in the PS4 web browser: http://testmy.net/multithread
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong :-) If you do like my answer please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
Welcome to the forum Sorry to hear of the issues you are experiencing with your PS4 connection. When checking your hub there are some problems showing with the downstream power levels and the modem SNR. We'll need to arrange an engineer visit to get this looked into so I'm going to send you a PM for some additional info.