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chrisdep5
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severe Lag whilst gaming and the odd disconnection

Hi!
Can someone please help.
I have been with Virgin for nearly a month. the service worked perfectly for a couple of weeks.
The problem im having now is when playing CS:GO/GTA5/(Any online game). I am getting big lag spikes and is making gaming impossible. when first with virgin i was getting pings of around 10-20ms on CSGO, now im getting around 50-200 and cant play a single round without lagging out. With GTA5 I wasnt able to maintain a connection to any servers.

Tonight I called tech support and they told me to do a factory reset on the HUB, this has allowed me to be able to play GTA5 with lag spikes and maintain a connection to their servers. CSGO is still terrible if not worse. 
Speed testing keeps showing decent ping and download speed, any time I jump on a game, or try streaming I just start lagging. 

tech support told me to come online and message to see if my problem can be resolved, the guy wasn't very helpful, just kept telling me that it all looked okay from his end...
So far, very disappointed.   


Chris

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Superuser
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Message 2 of 12
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Re: severe Lag whilst gaming and the odd disconnection

Which HUB are you using?

How are you connecting to it?

 


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chrisdep5
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Message 3 of 12
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Re: severe Lag whilst gaming and the odd disconnection

I'm using the hub 3.0 and using a cat5e cable straight from the hub to the pc, seems to effect wireless too all though I cant confirm that 100%
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Superuser
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Message 4 of 12
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Re: severe Lag whilst gaming and the odd disconnection

 

HERE

 

Run it for say 24 hrs, and post the result.

 

Dont forget you'll need to make sure your super hub is configured to reply to ICMP echo requests...As you have HUB3 , switch firewall off to allow it to reply to ICMP requests

 

 

 

 


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chrisdep5
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Message 5 of 12
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Re: severe Lag whilst gaming and the odd disconnection

I have set up what I believe to be a Monitor on the HUB and disabled the HUBS firewall, I will post results once I have a decent graph

Thank you

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chrisdep5
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Message 6 of 12
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Re: severe Lag whilst gaming and the odd disconnection

666a7e06debe0859662a7514e55f5d32-29-06-2016.png

this is a graph where i havnt been using it other than from about 6:30-7pm last night. i will do another graph as i will try and do some gaming tonight

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Superuser
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Message 7 of 12
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Re: severe Lag whilst gaming and the odd disconnection

Can you run a couple of trace routes to servers you are using to game on?

Also can you ping your hub continually for say 30 seconds-

in cmd type "ping -t 192.168.0.1" without the quotes

Then after about 30 seconds hit CTRL+C and paste the output

 


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chrisdep5
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Message 8 of 12
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Re: severe Lag whilst gaming and the odd disconnection

I have no idea how to do trace routes for servers on the games I play.

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=5ms TTL=64
Reply from 192.168.0.1: bytes=32 time=5ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=7ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=6ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=5ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=4ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=5ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=22ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=5ms TTL=64

Ping statistics for 192.168.0.1:
Packets: Sent = 51, Received = 51, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 22ms, Average = 2ms

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Superuser
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Message 9 of 12
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Re: severe Lag whilst gaming and the odd disconnection

And a couple of traceroutes? - sorry for all the questions, just trying to get to the bottom of your issues. The BQM shows latency all over the place, but that tends to happen with HUB3, doesn't always translate to latency LAN side.

 


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chrisdep5
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Message 10 of 12
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Re: severe Lag whilst gaming and the odd disconnection

the problem with trace routes is that I dont have any one server I use and dont have any address', just had a friend explain it to me. I would have to get back to you on trace routes as I would need to play some games and start making notes of the IP addresses and such.

I did a Ping test with www.google.co.uk and it was averaging 19ms and spiked at 58ms

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