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sniperdude
Fibre optic
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packet loss

Firstly I am fully away  my area is suffering from utilisation issues but at this point I am suspecting a secondary issue

I am seeing extreme packet loss late night when the utilisation issues are not having any impact of my speed

right now I speedtest and everything is perfect but i still can't play a game online

I have just done a tracert to BBC and google this is what I get

 

 

C:\Windows\System32>tracert google.co.uk

Tracing route to google.co.uk [62.252.96.212]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 8 ms 9 ms 9 ms 10.116.192.1
3 8 ms 9 ms 8 ms pres-core-2b-xe-103-0.network.virginmedia.net [213.104.74.141]
4 * * * Request timed out.
5 10 ms 10 ms 9 ms manc-icdn-2-ae0-0.network.virginmedia.net [62.254.84.254]
6 10 ms 11 ms 10 ms 62.252.96.212

Trace complete.

C:\Windows\System32>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.23]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 8 ms 8 ms 17 ms 10.116.192.1
3 8 ms 10 ms 9 ms pres-core-2a-xe-033-0.network.virginmedia.net [213.104.74.41]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 22 ms 25 ms 22 ms telw-ic-2-ae5-0.network.virginmedia.net [62.253.174.81]
8 24 ms 25 ms 25 ms 212.58.229.113
9 * * * Request timed out.
10 * * * Request timed out.
11 21 ms 20 ms 20 ms ae0.er02.telhc.bbc.co.uk [132.185.254.105]
12 25 ms 26 ms 27 ms 132.185.255.148
13 23 ms 21 ms 22 ms 212.58.244.23

Trace complete.

 

Power levels are fine with 4db on the downstream and 42 on the up and SNR 35 added some images of the my shockingly BBQM

 

Capture.JPGCapture1.JPG

 

 

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if I am here it's only because you failed
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sniperdude
Fibre optic
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Message 3 of 7
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Re: packet loss

SH 2 ac

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legacy1
Hero
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Message 4 of 7
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Re: packet loss

Can we have the link to the live BQM?

It looks like a downstream problem...I have to think there are two ways VM can do QoS for the a area and channel sets where one is at their end and the other which don't work too well the super hubs end for mass QoS with no QoS done before it goes down the channels...or there is a total expected limit to come in to QoS to then go down at VM end but then you will have more then expected coming in when you max out the channel sets.

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sniperdude
Fibre optic
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Message 5 of 7
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Re: packet loss

http://www.thinkbroadband.com/ping/share/1c130b47ada33796c5825e209676573f.html
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legacy1
Hero
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Message 6 of 7
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Re: packet loss

After checking I IP in your area if not your IP (by your BQM) its looking like its upstream thats buffing.

what are your upstream power levels and QAM at and does your level change a lot?

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Hydrops
Dialled in
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Message 7 of 7
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Re: packet loss

Not going to lie but that isn't packet loss, my connection exhibits packet loss.packetloss.png

Getting consistently shafted by highly fluctuated ping during "peek" all daylight hours.
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