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rickomate
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online gaming issue fifa

hello. i have had input lag on fifa for last couple years which makes the game practically unplayable. ive recently only just got in touch with ea. they finally tell me its to do with my trace route. they said to tell my isp to change or reroute me from unknown.prolexic.com due to high average ping. this is what is causing the issue. please could you look into this thanks.

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rickomate
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Re: online gaming issue fifa

Is anyone able to assist please ?
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Roxorek
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Re: online gaming issue fifa

yea fifa's unplayable for me too.

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Nejones1981
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Re: online gaming issue fifa

And me 


Roxorek wrote:

yea fifa's unplayable for me too.


 

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liverpaul
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Re: online gaming issue fifa

Mine is stupid that it won't pass to each other some other games are crap too
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rickomate
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Message 6 of 16
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Re: online gaming issue fifa

Any admin willing to try and sort this out? Posted this over 2 weeks ago
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FosDagger
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Message 7 of 16
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Re: online gaming issue fifa

This issue is impacting a lot, if not all, online games. I don't think Virgin have any idea what the problem is. If they did I suspect it would have been fixed by now. Good luck, I hope they address this soon!

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Forum Team
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Message 8 of 16
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Re: online gaming issue fifa

Apologies for the delay in responding to your post rickomate,

 

I am also sorry to hear about the connection fault experienced.

 

I've had a look at both the equipment levels and network segment and I am unable to detect any faults at present.

 

In order for me to investigate this further for you, if possible, could you post a trace route result on here for me to take a look at?

 

This would need to be completed via a gaming server and not hosted privately.

 

Once this result has been posted, I will then use the same IP and complete a comparative trace route via command prompt from our end.

 

Hope to hear back from you soon,

 

Nat_J

 

 

 

 

 


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rickomate
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Re: online gaming issue fifa

traceroute to easo.ea.com (159.153.234.54), 30 hops max, 64 byte packets
01 * * *
02 80.1.241.189 <10.000ms <20.001ms <10.000ms
03 * * *
04 * * *
05 212.250.25.62 <10.000ms <20.000ms <20.001ms
06 195.66.224.31 <20.000ms <20.000ms <30.001ms
07 72.52.60.200 <20.000ms <20.001ms <20.000ms
08 72.52.60.205 <20.000ms <20.001ms <20.000ms
09 * * *
10 209.200.168.132 <120.002ms <110.002ms <120.002ms
11 159.153.93.2 <120.002ms <120.002ms <120.002ms
12 159.153.225.30 <110.002ms <120.002ms <120.002ms
13 159.153.226.65 <120.002ms <120.002ms <110.002ms
14 159.153.234.54 <120.002ms <120.002ms <150.002ms
Traceroute complete.

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
routerlogin.net 192.168.0.1 1 1ms
* Unknown Host * 0.0.0.0 2 0ms
cpc1-bror3-4-0-cust189.bmly.cable80.1.241.189 3 20ms
* Unknown Host * 0.0.0.0 4 0ms
* Unknown Host * 0.0.0.0 5 0ms
tclo-ic-3-ae0-0.network.virginmed212.250.25.62 6 19ms
blackhole.prolexic.com 195.66.224.31 7 22ms
unknown.prolexic.com 72.52.60.200 8 21ms
unknown.prolexic.com 72.52.60.205 9 25ms
* Unknown Host * 0.0.0.0 10 0ms
unknown.prolexic.com 209.200.168.132 11 122ms
* Unknown Host * 159.153.93.2 12 118ms
* Unknown Host * 159.153.225.30 13 118ms
fert01-eqx-iad.ea.com 159.153.226.65 14 129ms

done both of these traceroutes. really annoying now. getting to a point where im gonna change isp unless its sorted out thanks. 

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rickomate
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Message 10 of 16
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Re: online gaming issue fifa

Am I going to get any assistance here. Issues like this just don't fix thereself thanks
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