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derprofii2
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need help

Hi, im having major latency in online games it gets so bad it makes call of duty online because my actions are delayed im playing more than second behind everyone else.
Im getting the speeds i should be getting, ive tried port forwarding, dmz, firewall off nothing improves. any support to fix this frustrating problem would be appreciated.
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Re: need help

Hi Derprofii2,

 

Thank you for your patience, it's now after the 11th and I've checked fault F003829108 which is now closed. Unfortunately since your last post was not from your home connection I've been unable to trace your account to run any further checks. I've just sent you a private message requesting some details so that I can investigate this. 


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derprofii2
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Re: need help

traceroute to 209.170.124.216 (209.170.124.216), 30 hops max, 64 byte packets
1 82.33.4.1 20.000 ms 20.000 ms 10.000 ms
2 80.1.82.121 20.000 ms 10.000 ms 10.000 ms
3 * * *
4 62.254.42.114 210.000 ms 30.000 ms 30.000 ms
5 62.254.42.174 30.000 ms 30.000 ms 30.000 ms
6 84.116.130.14 90.000 ms 100.000 ms 110.000 ms
7 84.116.130.86 100.000 ms 100.000 ms 100.000 ms
8 84.116.135.73 90.000 ms 110.000 ms 100.000 ms
9 204.148.20.177 100.000 ms 110.000 ms 100.000 ms
10 140.222.230.151 100.000 ms 100.000 ms 100.000 ms
11 * * *
12 213.155.130.29 100.000 ms 100.000 ms 130.000 ms
13 213.155.135.117 180.000 ms 180.000 ms 180.000 ms
14 213.155.133.243 180.000 ms 180.000 ms 180.000 ms
15 213.155.141.4 180.000 ms 180.000 ms 180.000 ms
16 * 213.155.141.4 180.000 ms !A *
17 213.155.141.4 180.000 ms !A
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derprofii2
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Re: need help

traceroute to 209.170.124.216 (209.170.124.216), 30 hops max, 64 byte packets
1 82.33.4.1 70.000 ms 50.000 ms 90.000 ms
2 80.1.82.121 20.000 ms 10.000 ms 20.000 ms
3 * * *
4 62.254.42.114 20.000 ms 30.000 ms 30.000 ms
5 62.254.42.174 30.000 ms 30.000 ms 30.000 ms
6 84.116.130.14 100.000 ms 100.000 ms 90.000 ms
7 84.116.130.86 100.000 ms 100.000 ms 100.000 ms
8 84.116.135.73 100.000 ms 100.000 ms 100.000 ms
9 204.148.20.177 110.000 ms 100.000 ms 90.000 ms
10 140.222.230.151 110.000 ms 110.000 ms 110.000 ms
11 157.130.91.86 100.000 ms 100.000 ms 100.000 ms
12 213.155.130.29 140.000 ms 100.000 ms 100.000 ms
13 213.155.135.117 180.000 ms 180.000 ms 180.000 ms
14 213.155.133.243 180.000 ms 180.000 ms 180.000 ms
15 213.155.141.4 180.000 ms 180.000 ms 180.000 ms
16 213.155.141.4 180.000 ms !A
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Re: need help

Hi derprofii2

 

Thanks for posting. Sorry to hear of the issues you are experiencing playing COD online.

 

I've run a few checks on your connection and everything is looking good. 

 

Are you connected wired or wireless?

 

Thanks


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derprofii2
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Re: need help

Wired through powerline.
i get latency in fifa also and when i play dying light or borderlands 2 on my xbox one nobody joins my games.
i have tried everything i can do to fix this latency problem as i only mainly play call of duty.
do you know what could be causing the latency issue?
Could be a routing problem?
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Re: need help

Hi derprofii2

 

Thanks for getting back to me and confirming how you are connected and what games are affected. 

 

Do you get the same issues if you connect directly to the hub in modem mode?

 

We can certainly have a look at the routing, are you able to post a trace route for us to look at?

 

Thanks


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Re: need help

Hi, i can confirm tht my latency issues persist when in modem mode
traceroute to 209.170.124.216 (209.170.124.216), 30 hops max, 64 byte packets
1 82.33.4.1 20.000 ms 30.000 ms 50.000 ms
2 80.1.82.121 10.000 ms 20.000 ms 10.000 ms
3 * * *
4 * * *
5 * * *
6 * * *
7 62.254.42.102 40.000 ms * 30.000 ms
8 62.254.42.174 30.000 ms 30.000 ms 30.000 ms
9 84.116.130.14 100.000 ms 100.000 ms 90.000 ms
10 84.116.130.86 100.000 ms 100.000 ms 90.000 ms
11 84.116.135.73 100.000 ms 110.000 ms 110.000 ms
12 204.148.20.177 100.000 ms 100.000 ms 110.000 ms
13 140.222.230.151 90.000 ms 110.000 ms 100.000 ms
14 157.130.91.86 100.000 ms * *
15 213.155.130.29 100.000 ms 210.000 ms 100.000 ms
16 213.155.135.117 190.000 ms 200.000 ms 180.000 ms
17 213.155.133.243 190.000 ms 180.000 ms 190.000 ms
18 213.155.141.4 190.000 ms 200.000 ms 190.000 ms
19 213.155.141.4 180.000 ms !A * *
20 213.155.141.4 180.000 ms !A * *
21 213.155.141.4 180.000 ms !A * 180.000 ms !A
Traceroute complete.
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Re: need help

traceroute to 95.250.199.39 (95.250.199.39), 30 hops max, 64 byte packets
1 82.33.4.1 30.000 ms 50.000 ms 20.000 ms
2 80.1.82.109 20.000 ms 20.000 ms 20.000 ms
3 * * *
4 * * *
5 * * *
6 * * *
7 62.254.42.90 40.000 ms 40.000 ms 50.000 ms
8 62.254.42.162 30.000 ms 40.000 ms 40.000 ms
9 84.116.133.13 50.000 ms 50.000 ms 40.000 ms
10 84.116.132.18 30.000 ms 30.000 ms 30.000 ms
11 84.116.133.97 30.000 ms 70.000 ms 40.000 ms
12 213.46.179.130 30.000 ms 30.000 ms 40.000 ms
13 * * *
14 * * *
15 * * *
16 * *
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Re: need help

traceroute to 198.20.198.131 (198.20.198.131), 30 hops max, 64 byte packets
1 82.33.4.1 40.000 ms 20.000 ms 20.000 ms
2 80.1.82.109 20.000 ms 20.000 ms 20.000 ms
3 * * *
4 * * *
5 213.152.245.53 30.000 ms 30.000 ms 30.000 ms
6 64.125.21.21 30.000 ms 30.000 ms 30.000 ms
7 64.125.30.146 90.000 ms 100.000 ms 90.000 ms
8 64.125.21.81 90.000 ms 100.000 ms 90.000 ms
9 192.205.36.105 90.000 ms 120.000 ms 100.000 ms
10 12.122.130.170 130.000 ms 130.000 ms 130.000 ms
11 12.122.3.38 140.000 ms 140.000 ms 130.000 ms
12 12.122.2.29 140.000 ms 140.000 ms 140.000 ms
13 12.122.2.110 130.000 ms 140.000 ms 140.000 ms
14 12.122.138.25 180.000 ms 150.000 ms 190.000 ms
15 * *
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Re: need help

Hi derprofii2

 

Thanks for getting back to us and posting up further trace routes. There is an increase on the first trace route posted leaving our network that we will look into.

 

We currently have an SNR fault raised today under reference F003829108. The estimated fix date is 11/08/2015. If you can leave the modem switched on, once this fault has cleared we will be able to look into this further.

 

Speak soon

 


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