Menu
Reply
  • 10
  • 0
  • 0
SimonMooks
Joining in
640 Views
Message 1 of 20
Flag for a moderator

latency lag spikes on World of Warcraft

Hello,

I've never posted before on a technical forums for advice and am not sure on how to run tests that might give me the right answers so I want to thank people for their patience in advance when they are looking to help me. 

 

I have been having a problem over the last week/2weeks with latency spikes on WoW. The game usually runs along quite nicely at about 30ms home and world. Recently I have started having issues where without warning the latency will begin to raise to about 100. After this it will frequently fluctuate from around 800-3000 ms Home and World. This will happen every 5-10 minutes and each instance can last anything from 5 seconds to 5 minutes.

 

I have spoken with Virgin on the phone and after explaining my issue to 3 different people I was ultimately advised to post my query here.

 

I understand that I might need to do a trace through CMD (tracert?) but i'm not sure what IP address i need to trace to and then how to copy and paste it. 

 

I play on Defias Brotherhood - EU if that has any relevance in terms of IP address.

 

My router is a Virgin Media Super Hub version 2.0, software version V2.39.02.

 

I'd really appreciate any assistance. This is affecting both me and my wife on different machines.

 

Thanks,

0 Kudos
  • 4.2K
  • 89
  • 271
Moderator
Moderator
595 Views
Message 2 of 20
Flag for a moderator

Re: latency lag spikes on World of Warcraft

Hi SimonMooks

 

Welcome to the forum. We can certainly have a look into this with you Smiley Happy Everything looks ok when running a few checks on your hub. Are you connected wired or wireless? 

 

As you've mentioned a trace route at the times you notice the problems would be helpful. There's a really good guide here on how to run one from battle.net

 

Let us know how you get on.


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
  • 10
  • 0
  • 0
SimonMooks
Joining in
584 Views
Message 3 of 20
Flag for a moderator

Re: latency lag spikes on World of Warcraft

Hello Ty, thanks for the reply.

 

Both my computer and my Wife's computer are connecting wireless. Her laptop has Lenovo's own internal wireless network card. Mine has MSI's internal but I have also tried with a Netgear WNDA3100 usb network card to try and eliminate the internal card being the issue.

 

Below are my Trace findings done this afternoon:

 

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 28 ms 8 ms 17 ms cpc13-stap12-2-0-gw.12-2.cable.virginm.net [86.0.22.1]
2 25 ms 11 ms 12 ms nott-core-2a-xe-222-0.network.virginmedia.net [62.255.229.117]
3 * * * Request timed out.
4 * * 11 ms leed-bb-1c-ae0-0.network.virginmedia.net [62.254.42.126]
5 14 ms 19 ms 15 ms 213.152.245.53
6 15 ms 26 ms 17 ms ae11.mpr1.lhr1.uk.zip.zayo.com [64.125.27.49]
7 10 ms 15 ms 11 ms ldn-b5-link.telia.net [213.248.76.85]
8 24 ms 20 ms 14 ms ldn-bb3-link.telia.net [80.91.248.217]
9 20 ms 19 ms 19 ms adm-bb3-link.telia.net [213.155.136.107]
10 21 ms 22 ms 19 ms adm-b2-link.telia.net [62.115.141.63]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 


Tracing route to 185.60.114.159 over a maximum of 30 hops

1 7 ms 7 ms 8 ms cpc13-stap12-2-0-gw.12-2.cable.virginm.net [86.0.22.1]
2 17 ms 7 ms 7 ms nott-core-2a-xe-222-0.network.virginmedia.net [62.255.229.117]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 29 ms 30 ms 28 ms ams2-ic-1-ae0-0.network.virginmedia.net [62.253.188.158]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

I'm worried whether the Trace Route will record this issue since the lag comes and goes quite quickly.

 

Thanks for looking for me,

0 Kudos
  • 4.2K
  • 89
  • 271
Moderator
Moderator
552 Views
Message 4 of 20
Flag for a moderator

Re: latency lag spikes on World of Warcraft

Hi SimonMooks

 

Thanks for getting back to me and providing some trace routes Smiley Happy Due to the nature of the problem it can be difficult to capture. Can you provide a trace route through a wired connection as close as possible to the times you notice these problems for us to have a look at?

 

Many thanks  


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
  • 10
  • 0
  • 0
SimonMooks
Joining in
523 Views
Message 5 of 20
Flag for a moderator

Re: latency lag spikes on World of Warcraft

Hi this is my reading with the internet coming through Ethernet cable.

 


Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 7 ms 13 ms 11 ms cpc13-stap12-2-0-gw.12-2.cable.virginm.net [86.0.22.1]
2 7 ms 8 ms 7 ms nott-core-2a-xe-222-0.network.virginmedia.net [62.255.229.117]
3 * * * Request timed out.
4 21 ms 10 ms 8 ms leed-bb-1c-ae0-0.network.virginmedia.net [62.254.42.126]
5 15 ms 15 ms 16 ms 213.152.245.53
6 15 ms 15 ms 15 ms ae11.mpr1.lhr1.uk.zip.zayo.com [64.125.27.49]
7 13 ms 11 ms 13 ms ldn-b5-link.telia.net [213.248.76.85]
8 12 ms 13 ms 14 ms ldn-bb3-link.telia.net [80.91.248.217]
9 19 ms 19 ms 19 ms adm-bb3-link.telia.net [213.155.136.107]
10 20 ms 19 ms 22 ms adm-b2-link.telia.net [62.115.141.63]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 


Tracing route to 185.60.144.159 over a maximum of 30 hops

1 8 ms 7 ms 16 ms cpc13-stap12-2-0-gw.12-2.cable.virginm.net [86.0.22.1]
2 5 ms 7 ms 8 ms nott-core-2a-xe-222-0.network.virginmedia.net [62.255.229.117]
3 * * * Request timed out.
4 12 ms 15 ms 16 ms telw-ic-4-ae0-0.network.virginmedia.net [62.254.84.70]
5 59 ms 15 ms 23 ms 40ge1-3.core1.lon2.he.net [195.66.224.21]
6 58 ms 28 ms 28 ms 100ge9-2.core1.tor1.he.net [184.105.80.38]
7 34 ms 39 ms 33 ms 10ge3-1.core1.zrh1.he.net [72.52.92.30]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

Does that give any clues?

 

Thanks again,

0 Kudos
  • 10
  • 0
  • 0
SimonMooks
Joining in
466 Views
Message 6 of 20
Flag for a moderator

Re: latency lag spikes on World of Warcraft

I have some done some more trace routes today:

 


Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 11 ms 7 ms 10 ms cpc13-stap12-2-0-gw.12-2.cable.virginm.net [86.0.22.1]
2 9 ms 8 ms 7 ms nott-core-2a-xe-222-0.network.virginmedia.net [62.255.229.117]
3 * * * Request timed out.
4 9 ms 8 ms 11 ms leed-bb-1c-ae0-0.network.virginmedia.net [62.254.42.126]
5 17 ms 15 ms 19 ms 213.152.245.53
6 16 ms 15 ms 24 ms ae11.mpr1.lhr1.uk.zip.zayo.com [64.125.27.49]
7 15 ms 11 ms 20 ms ldn-b5-link.telia.net [213.248.76.85]
8 26 ms 15 ms 15 ms ldn-bb3-link.telia.net [80.91.248.217]
9 23 ms 19 ms 20 ms adm-bb3-link.telia.net [213.155.136.107]
10 23 ms 19 ms 21 ms adm-b2-link.telia.net [62.115.141.63]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 


Tracing route to 185.60.114.159 over a maximum of 30 hops

1 10 ms 7 ms 15 ms cpc13-stap12-2-0-gw.12-2.cable.virginm.net [86.0.22.1]
2 10 ms 7 ms 7 ms nott-core-2a-xe-222-0.network.virginmedia.net [62.255.229.117]
3 * * * Request timed out.
4 * * * Request timed out.
5 18 ms 14 ms 16 ms 213.152.245.53
6 17 ms 17 ms 15 ms ae11.mpr1.lhr1.uk.zip.zayo.com [64.125.27.49]
7 12 ms 15 ms 11 ms ldn-b5-link.telia.net [213.248.76.85]
8 15 ms 14 ms 12 ms ldn-bb3-link.telia.net [213.155.132.194]
9 22 ms 23 ms 21 ms prs-bb3-link.telia.net [62.115.134.106]
10 23 ms 26 ms 21 ms prs-b8-link.telia.net [213.155.131.9]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

0 Kudos
  • 8
  • 0
  • 0
Drucos
Joining in
435 Views
Message 7 of 20
Flag for a moderator

Re: latency lag spikes on World of Warcraft

Blizzard is having issues as always after doing a patch. See blizzard forum. Fellow Wow player.
0 Kudos
  • 10
  • 0
  • 0
SimonMooks
Joining in
428 Views
Message 8 of 20
Flag for a moderator

Re: latency lag spikes on World of Warcraft

Hi Drucos,

Thanks for giving that heads up Smiley Happy

I've had a look today and although it sounds as though people are having a similar issue at times, nobody else seems to be having trace routes that look like mine.

I'm not sure how relevant it is but all of my readings seem to consistently skip at the 3rd hop and none of the other trace readings on  http://eu.battle.net/wow/en/forum/topic/15941154595?page=1 seem to have that.

 

cheers,

0 Kudos
  • 4.2K
  • 89
  • 271
Moderator
Moderator
426 Views
Message 9 of 20
Flag for a moderator

Re: latency lag spikes on World of Warcraft

Hi SimonMooks

 

Thanks for getting back to us. Can you try another test with the hub in modem mode and let me know if there is any difference? 

 

Hope you had a good weekend Smiley Happy

 


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
  • 10
  • 0
  • 0
SimonMooks
Joining in
401 Views
Message 10 of 20
Flag for a moderator

Re: latency lag spikes on World of Warcraft

Hello Ty,

Ok I've tried that this evening. It did seem to be more stable although i didn't play for as long and sometimes the lag spikes come later..

These are my readings:

 


Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 27 ms 9 ms * cpc13-stap12-2-0-gw.12-2.cable.virginm.net [86.0.22.1]
2 6 ms * 26 ms nott-core-2a-xe-222-0.network.virginmedia.net [62.255.229.117]
3 * * * Request timed out.
4 35 ms * * leed-bb-1c-ae0-0.network.virginmedia.net [62.254.42.126]
5 13 ms 12 ms * 213.152.245.53
6 * 13 ms 30 ms ae11.mpr1.lhr1.uk.zip.zayo.com [64.125.27.49]
7 32 ms 13 ms 10 ms ldn-b5-link.telia.net [213.248.76.85]
8 * 32 ms 20 ms ldn-bb3-link.telia.net [80.91.248.217]
9 19 ms 20 ms * adm-bb3-link.telia.net [213.155.136.107]
10 * 24 ms 19 ms adm-b2-link.telia.net [62.115.141.63]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 


Tracing route to 185.60.114.159 over a maximum of 30 hops

1 * 31 ms 24 ms cpc13-stap12-2-0-gw.12-2.cable.virginm.net [86.0.22.1]
2 * 26 ms * nott-core-2a-xe-222-0.network.virginmedia.net [62.255.229.117]
3 * * * Request timed out.
4 * * * Request timed out.
5 23 ms * * 213.152.245.53
6 * 17 ms * ae11.mpr1.lhr1.uk.zip.zayo.com [64.125.27.49]
7 30 ms 12 ms 28 ms ldn-b5-link.telia.net [213.248.76.85]
8 14 ms 11 ms 11 ms ldn-bb3-link.telia.net [213.155.132.194]
9 40 ms 29 ms * 62.115.134.106
10 * * 20 ms prs-b8-link.telia.net [213.155.131.9]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

thanks,

0 Kudos