i am just about to tell virgin media to go forth and multiply my internet keeps going down and when i phone i get cut off - i am sick to death of speaking to someone in INIDA that cannot speak english - just getting some prices now from other internet providers
My apologies that you are experiencing intermittent broadband connection.
I've manged to locate your account and I can see that you are being affected by an SNR (signal to noise ratio) fault which is causing intermittent connection. The reference number is F004684879 and with a review date of today.
Please feel free to post back here for further updates.