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Message 1 of 4 (117 Views)

high ping / low internet speed

hi, my problem is the ping get high to 200 ms sometimes just cant playing with friends and having lag all the game , my internet speed go down to 1mb it was 5mb. 

 

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=49ms TTL=57
Reply from 8.8.8.8: bytes=32 time=157ms TTL=57
Reply from 8.8.8.8: bytes=32 time=61ms TTL=57
Reply from 8.8.8.8: bytes=32 time=27ms TTL=57
Reply from 8.8.8.8: bytes=32 time=242ms TTL=57
Reply from 8.8.8.8: bytes=32 time=63ms TTL=57
Reply from 8.8.8.8: bytes=32 time=245ms TTL=57
Reply from 8.8.8.8: bytes=32 time=270ms TTL=57
Reply from 8.8.8.8: bytes=32 time=58ms TTL=57
Reply from 8.8.8.8: bytes=32 time=111ms TTL=57
Reply from 8.8.8.8: bytes=32 time=194ms TTL=57
Reply from 8.8.8.8: bytes=32 time=141ms TTL=57
Reply from 8.8.8.8: bytes=32 time=177ms TTL=57

 

my speedtest result : http://www.speedtest.net/my-result/6297526272

I pay for 50mb and it only show 30mb ;(

 

any one can fix this Smiley Sad

thanks.

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Registered: ‎01-12-2014
Message 2 of 4 (69 Views)

Re: high ping / low internet speed

Hello john_11,

Thanks for your post, welcome to the community Smiley Very Happy

Apologies for the slow speeds you're experiencing, I know this can be frustrating. Can I ask if you're testing your wireless or hard-wired connection? Do you notice if the speed changes at different times of the day / night?

Hope to hear back from you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Message 3 of 4 (46 Views)

Re: high ping / low internet speed

I use wireless connection all the times and I test wired its the same speed , I don't notice any difference between the speed in the day , all day just high ping / slow speed 

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Registered: ‎05-12-2011
Message 4 of 4 (21 Views)

Re: high ping / low internet speed

Hello john_11

 

We do have an issue in the area with high traffic I am afraid, the reference is F005110835 and would like to carry out some improvement work, the review date for this is currently showing 20 SEP 2017. Please accept our apologies.

I do also wonder whether wireless plays a part though, if you have a chance please try some off peak Ethernet speed tests again.

 

Thank you

Nicola

Virgin Media Forum Team
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