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MRhamilton
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gamer 200 with constant gaming lag

had virgin for just under a year now , and been having some bother over the past months with constant lag while gaming, my speeds are always fine as my ping when i test them resetting and rebooting things etc etc (you all know the drill) doesnt work ive teied everything with no effects, still getting lag i play fifa mostly and it gets enoying lagging every game and possibly getting kicked from most ,thought i was payin g extra for a solid connection but no.

connected wireless it will let me play a game with lag and connected wired actually is worse it kicks out out of games and live and partys and it happens all the time anyhelp would be appreciated.

 

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MRhamilton
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Re: gamer 200 with constant gaming lag

 

speedtest.png

 

 

My Broadband Ping - my virgin check
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MRhamilton
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Re: gamer 200 with constant gaming lag

Cable Modem Status
Item Status Comments
Acquired Downstream Channel(Hz)
299000000
Locked
Ranged Upstream Channel(Hz)
46200000
Locked
Provisioning State
Online
BackRefresh data
Downstream bonded channels
Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID
1 299000000 4.5 40.3 256 qam 17
2 323000000 4.5 40.3 256 qam 20
3 315000000 4 38.9 256 qam 19
4 307000000 4.1 38.9 256 qam 18
5 291000000 4.5 38.9 256 qam 16
6 283000000 4.8 40.3 256 qam 15
7 275000000 5.1 40.3 256 qam 14
8 267000000 5.3 40.3 256 qam 13
9 259000000 4.6 38.9 256 qam 12
10 251000000 3.7 40.3 256 qam 11
11 243000000 3.2 40.3 256 qam 10
12 235000000 4 38.9 256 qam 9
13 227000000 4.4 40.3 256 qam 8
14 219000000 4.5 40.3 256 qam 7
15 211000000 4.5 38.9 256 qam 6
16 203000000 4.5 40.3 256 qam 5
17 195000000 4.6 40.3 256 qam 4
18 187000000 5 40.3 256 qam 3
19 179000000 5 40.3 256 qam 2
20 171000000 5.3 40.3 256 qam 1
Upstream bonded channels
Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)
79 46200000 ATDMA 43.5 64 qam 6400000 5120
81 32600000 ATDMA 43.5 64 qam 6400000 5120
Operational Configuration
General Configuration Value
Network access
Enabled
Maximum Number of CPEs
1
Baseline Privacy
Enabled
Docsis Mode
Docsis30
Config file
V42997a858765887c.cm
Primary Downstream Service Flow
SFID 85621
Max Traffic Rate 230100000
Primary Upstream Service Flow
SFID 85620
Max Traffic Rate 22000000

Refresh data
Network Log
Date And Time Error Number Event Description
2017-07-09 06:22:11.00 68010100 DHCP RENEW sent - No response for IPv4
2017-07-09 07:03:38.00 68010400 DHCP REBIND WARNING - Field invalid in response;
2017-07-11 00:53:24.00 82000200 No Ranging Response received - T3 time-out;
2017-07-13 13:28:33.00 68010100 DHCP RENEW sent - No response for IPv4;
2017-07-14 14:09:14.00 82000200 No Ranging Response received - T3 time-out;
2017-07-14 15:39:42.00 68010100 DHCP RENEW sent - No response for IPv4;
2017-07-14 17:24:30.00 68010400 DHCP REBIND WARNING - Field invalid in response;
2017-07-14 20:26:21.00 82000200 No Ranging Response received - T3 time-out;
2017-07-18 05:02:40.00 68010100 DHCP RENEW sent - No response for IPv4;
2017-07-19 03:51:19.00 68010400 DHCP REBIND WARNING - Field invalid in response
2017-07-19 05:24:22.00 82000200 No Ranging Response received - T3 time-out;
2017-07-23 07:55:23.00 68010100 DHCP RENEW sent - No response for IPv4;
2017-07-24 11:12:56.00 68010400 DHCP REBIND WARNING - Field invalid in response;
2017-07-24 13:49:58.00 82000200 No Ranging Response received - T3 time-out;
2017-07-28 00:54:20.00 68010100 DHCP RENEW sent - No response for IPv4;
2017-07-29 00:16:36.00 68010400 DHCP REBIND WARNING - Field invalid in response;
2017-07-29 13:29:36.00 82000200 No Ranging Response received - T3 time-out;
2017-08-02 02:32:51.00 68010100 DHCP RENEW sent - No response for IPv4;
2017-08-03 05:20:59.00 68010400 DHCP REBIND WARNING - Field invalid in response;
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shanematthews
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Message 4 of 10
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Re: gamer 200 with constant gaming lag

Do you have a hub 3, no idea why i'm asking as i'm guessing you probably do

If you own a hub 3 you'll just have to get used to it, there are numerous design flaws with the hub 3 and one of those issues affects latency, latency isn't guaranteed anyway on any package so complaining will prove difficult and likely just result in a new hub 3 being sent your way, intel are apparently working on a fix but its looking like it might actually be impossible to fix properly so we would need a non-puma based hub 4 to actually resolve the issue

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MRhamilton
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Re: gamer 200 with constant gaming lag

YES HAVE THE HUB 3 , i have a netgear router was wondering would it be any better in modem mode with the router and can some one help me set it up if anyone sees this post

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shanematthews
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Re: gamer 200 with constant gaming lag


MRhamilton wrote:

YES HAVE THE HUB 3 , i have a netgear router was wondering would it be any better in modem mode with the router and can some one help me set it up if anyone sees this post


Wont make any difference, the issue is with the modem portion of the hub 3 and you have no way of using a different modem

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Forum Team
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Re: gamer 200 with constant gaming lag

Sorry to hear about this MRhamilton, 

 

I've checked this for you and I'm unable to detect any active faults via the equipment levels or network segment. 

 

Let me know if I can help with anything further for you, 

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


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MRhamilton
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Message 8 of 10
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Re: gamer 200 with constant gaming lag

Yean I need this solve only reason I have this package is for gaming ,which as t he moment is not a very good experience as I play a lot competitive, I would like this looked at or supplied with a super hub 2 which seems to work people on here are saying
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MonteXMat
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Message 9 of 10
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Re: gamer 200 with constant gaming lag

Virgin Media aren't very happy about sending out Super Hubs 2ac.

All you'll get is "your connection looks fine on our side". Well yeah, because it is. It's this pile of junk SH3 that causes the issue.

Please VM, just update us on the current firmware situation.

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MRhamilton
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Message 10 of 10
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Re: gamer 200 with constant gaming lag

They better sort it I had a better connection with a 59meg fttc line why they haven't just sent every one a super hub 2 who is having this prob and the crook lol who signed me up said take 200gamer cause you'll pay slittle more but your connection will always be perfect for gaming pmsl
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