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davepompey27
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consistant high ping and packet loss

Hi,

i hope i am in the right place, basically over the last few days ive been having some issue with my connection dont really know where to start but i will try provide as much info as i can.

im using a wired connection to my pc, and have tryed to restart my router many times.

i have tryed pinging bbc.co.uk and never go below 100ms i have also ran a speed test and getting same result.

i thought it might of been an issue with my pc but i have also tryed other devices and other cables to try rule out any hardware issues, is theres anyone that might have any ideas and would like to share would be appreciated. thank you.

copy of my ping:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Dave>ping www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.246.54] with 32 bytes of data:
Reply from 212.58.246.54: bytes=32 time=105ms TTL=54
Reply from 212.58.246.54: bytes=32 time=109ms TTL=54
Reply from 212.58.246.54: bytes=32 time=111ms TTL=54
Reply from 212.58.246.54: bytes=32 time=111ms TTL=54

Ping statistics for 212.58.246.54:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 105ms, Maximum = 111ms, Average = 109ms

C:\Users\Dave>

and here is a picture of my speed test:

http://www.speedtest.net/my-result/6173354843

 

 

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Superuser
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Message 2 of 13
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Re: consistant high ping and packet loss

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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davepompey27
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Re: consistant high ping and packet loss

hi thank you for the reply ok here we go

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 266750000 Hz 218750000 Hz 226750000 Hz 234750000 Hz 242750000 Hz 250750000 Hz 258750000 Hz 274750000 Hz Locked Locked Locked Locked Locked Locked Locked Locked 13 7 8 9 10 11 12 14 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 4.1 dBmV 4.4 dBmV 4.2 dBmV 3.9 dBmV 3.5 dBmV 4.8 dBmV 4.4 dBmV 3.6 dBmV 42.5 dB 43.2 dB 43.2 dB 43.1 dB 42.5 dB 43.2 dB 42.9 dB 41.9 dB

Frequency (Hz)
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Channel ID
Modulation
Symbol Rate (Msym/sec)
Interleave Depth
Power Level (dBmV)
RxMER (dB)

 

Upstream   US-1 US-2 US-3 US-4 2.0 2.0 N/A N/A 34 36 N/A N/A 39400000 Hz 25800000 Hz N/A N/A Success Success N/A N/A QAM64 QAM64 N/A N/A 5120000 5120000 N/A N/A 128 128 N/A N/A 44.0 dBmV 42.3 dBmV N/A N/A 0 0 N/A N/A 0 0 N/A N/A 1 1 N/A N/A 0 0 N/A N/A

Channel Type
Channel ID
Frequency (Hz)
Ranging Status
Modulation
Symbol Rate (Sym/sec)
Mini-Slot Size
Power Level (dBmV)
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts

 

Network Log

First TimeLast TimePriorityError NumberDescription
 30/02/2017 18:52:01  30/02/2017 18:52:01  Critical (3)  82000500  Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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davepompey27
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Re: consistant high ping and packet loss

would appear copy and paste made it abit messy, hope its still read able
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Superuser
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Message 5 of 13
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Re: consistant high ping and packet loss

No thats fine- looks okay

run a  ping to the gateway x 20 from the command line and post the output,

ping 192.168.0.1 -n 20

and a tracert to bbc.co.uk

 


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davepompey27
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Re: consistant high ping and packet loss

 

ok this is the ping an tracert

C:\Users\Dave>ping 192.168.0.1 -n 20

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.0.1:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

C:\Users\Dave>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.22]
over a maximum of 30 hops:

1 * * * Request timed out.
2 105 ms 104 ms 105 ms cosh-core-2a-xe-111-0.network.virginmedia.net [8
0.0.142.161]
3 * * * Request timed out.
4 106 ms 109 ms 106 ms brhm-bb-1c-ae0-0.network.virginmedia.net [62.254
.42.110]
5 108 ms * 100 ms tcl5-ic-2-ae0-0.network.virginmedia.net [212.250
.15.210]
6 104 ms 103 ms 112 ms 212.58.239.249
7 * * * Request timed out.
8 * * * Request timed out.
9 115 ms 116 ms 116 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
10 108 ms 106 ms 109 ms 132.185.255.148
11 113 ms 115 ms 109 ms 212.58.244.22

Trace complete.

C:\Users\Dave>

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Superuser
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Message 7 of 13
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Re: consistant high ping and packet loss

Okay so your routers replying fine, its the first hop to VM's infrastructure giving you the increased latency.

How are speeds throughout the day? Consistent or do they vary?

Next, set up a BQM

 HERE

 Run it for say 24 hrs, and post the result.

 Dont forget youll need to make sure your super hub is configured to reply to ICMP echo requests...

 

BQM.jpg

 

 


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davepompey27
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Message 8 of 13
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Re: consistant high ping and packet loss

ok i think i already set 1 up and looks to be over a 24 hour period 

http://www.thinkbroadband.com/ping/share-large/c65e3f17729be7396b36b76ff78f476b.png

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davepompey27
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Message 9 of 13
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Re: consistant high ping and packet loss

oh and also yes i would say its all hours, most the times i come online is after work around 7 which i know might be the most busy time for people online but on monday i came home early went to play some games online and was unplayable so decided to stream a film which also left me with no joy
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davepompey27
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Message 10 of 13
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Re: consistant high ping and packet loss

oh wait sorry that is the wrong image that was a example lol ( getting tired) 

my 1 is http://www.thinkbroadband.com/ping/monitors/graph-thumb/231752a8b8e234e31ff66a22af0be15b.png

ill wait for the 24 hours to be up and let you know

thank you for taking an intrest in my problem

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