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gingarboiii
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cant access router!!!

Hi all,

Not sure if anybody can help me but I cant seem to connect to my super hub so I can port forward my xbox one.

I have previously done this to my old super hub but for some reason the new one I now have doesn't seem to connect at all...all I get is waiting for 192.168.0.1 and then sorry the page your looking for cant be displayed.

I have spoken to virgin and they have since sent me a new super hub but I seem to be having the same problem accessing that as well.

Many thanks,

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Re: cant access router!!!

Hi Gingerboiii,

 

Welcome to the forum and sorry to hear you're having trouble with the config pages.

After a while you won't be able to access these pages so you'd have to reboot the hub. 

If you have the hub in modem mode you'd have to use 192.168.100.1 instead. 

Give these suggestions a go and let us know how you get on and we'll take things from there.


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Re: cant access router!!!

Hi Gingerboiii,

 

Welcome to the forum and sorry to hear you're having trouble with the config pages.

After a while you won't be able to access these pages so you'd have to reboot the hub. 

If you have the hub in modem mode you'd have to use 192.168.100.1 instead. 

Give these suggestions a go and let us know how you get on and we'll take things from there.


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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gingarboiii
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Re: cant access router!!!

Hey guys,

Yeah I have a brand new hub but I still can't access the router.??.

For some reason it won't let get anywhere near the page as it takes forever to load and then crashes on me.

Any ideas or can virgin just unlock my ports for me.??.

Thanks,

Jordan
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SonarUK
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Re: cant access router!!!

The first thing you should try is getting a finetip pen and pushing it into the Reset button at the back of the Virgin Router, hold for at least 30 seconds, let the router restart then try connecting to it.

are you using wired or wifi?

What OS are you using?
What Browser are you using?
What antivirus/security package are you using?

Have you tried more then one device?

 





Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3
Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0
xBox Support: http://bit.ly/1lE2QrK
Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

www.twitch.tv/familycreations

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gingarboiii
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Re: cant access router!!!

Yeah I have done this already a few times actually.

I am wired up to my computer and Xbox and using Windows 7.

I use internet explorer and as for the antivirus I have been using AVG but recently I have just been Windows firewall and antivirus and it has been working fine for me ever since.

Sorry for the long delay I have been away and really busy with work.
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