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Registered: ‎20-07-2016
Message 1 of 4 (149 Views)

can i go back to a super hub 2

is it possible to go back to a super hub 2. as the 3 has given me nothing but grief since its been installed. been through two of them in 6 months.

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Registered: ‎09-07-2010
Message 3 of 4 (182 Views)
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confirmed by hugovincenzo
a week ago

Re: can i go back to a super hub 2


JitteryPinger wrote:

I did the other day, however I made an agreement with Virgin upon upgrading to Hub 3 that the Hub 2 stays with me and is reactivsted in my account if required.

As for Virgin making the effort to send a Hub 2 out, I couldn't say but will assume a fight will be needed.


Good luck getting them to honour that though, eventually the MAC's will filter out of the system and be marked as missing and probably can't be activated, i managed to get mine done because i still had the hub2 here as the hub3 wasn't activating properly, got the gamer package without the "not so super" hub3

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Registered: ‎27-07-2016
Message 2 of 4 (116 Views)

Re: can i go back to a super hub 2

I did the other day, however I made an agreement with Virgin upon upgrading to Hub 3 that the Hub 2 stays with me and is reactivsted in my account if required.

As for Virgin making the effort to send a Hub 2 out, I couldn't say but will assume a fight will be needed.

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Registered: ‎09-07-2010
Message 3 of 4 (183 Views)
Helpful Answer
confirmed by hugovincenzo
a week ago

Re: can i go back to a super hub 2


JitteryPinger wrote:

I did the other day, however I made an agreement with Virgin upon upgrading to Hub 3 that the Hub 2 stays with me and is reactivsted in my account if required.

As for Virgin making the effort to send a Hub 2 out, I couldn't say but will assume a fight will be needed.


Good luck getting them to honour that though, eventually the MAC's will filter out of the system and be marked as missing and probably can't be activated, i managed to get mine done because i still had the hub2 here as the hub3 wasn't activating properly, got the gamer package without the "not so super" hub3

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Registered: ‎27-07-2016
Message 4 of 4 (83 Views)

Re: can i go back to a super hub 2

Just in case you didn't know from how I typed last post, I've had my Hub 2 re-activated...

Part of the agreement I had with Virgin back in February was that the hub remains connected to the account although in a non traffic passable configuration.
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