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steelysteph
Superfast
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Xbox one not connected

this looks to be a major fault.

My wired connection has failed, the xBox is getting an IP address so the router is seeing it without a problem. But there's no network connection and so no xbox live. 

It looks like the xbox is only findind an IPv4 connection whereas it would prefer an IPv6

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coates13
Tuning in
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Re: Xbox one not connected

I've been having this problem for about a month now, I temporarily fixed the issue by switching from 5G to 2G, however I'm back to square one! For the price I'm paying it's not acceptable!

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Forum Team
Forum Team
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Re: Xbox one not connected

Hi steelysteph, 

 

Thanks for getting in touch, I am sorry to see you have been caught up in the issue between the Superhub 2 AC and Xbox live. 

 

We are currently investigating this issue from our side and I will let you know as soon as we know more. 

 

Apologies that I do not yet have more to advise at this time. 

 

Speak to you soon. 

 

Emma


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