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Sarah14
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Xbox one keeps disconnecting

The Xbox one keeps disconnecting from the Internet for a short amount of time every 5-20 minutes. It comes up with an error message of 'there was an issue with your network' and it usually reconnects quickly. We think it might be to do with the router as it an IPv4 connection. Can the router be changed to IPv6? Or any other Solutions? The broadband speed if fine although the ping on the Xbox is higher than on their devices

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Re: Xbox one keeps disconnecting

Hiya Sarah14,

 

Thanks for posting and a warm welcome to the community.

 

Sorry to read that the Xbox One is disconnecting. I can imagine how frustrating this must be.

 

I've checked your connection, the line and hub have come back as fine. There are no faults reported and the network segment is running stable.

 

When the Xbox disconnects do other devices lose internet access also?

Is the Xbox connected through a wired or wireless connection?

 

Hope to hear from you soon

Sam


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