Hi, I recently had my virgin installed yesturday and im ment to be getting 200mg download and 12upload but on my xbox one when i do a speed test im only recieving around 30-40 meg download... sometimes even goes down to 12 meg download.. could anyone help me out as of why this might be happening please
Thanks for posting and I'm sorry to hear you're experiencing slow speeds. I've run some checks on your connection I can see a fault ticket open that's causing slow speeds around peak times F004477822. Is it around these times that you experience slow speeds? There is a review date scheduled for 28/06/2017 and we can certainly check for any updates closer to this time.
As Xbox speed tests can vary is there any difference when connected to a PC that's connected via ethernet?