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Anna1399
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Xbox one disconnection from Xbox live

Keep getting disconnected even bought a new Xbox one assuming that was at fault, also it still disconnects with a wired connection, it also disconnects from my phone at times too, please respond on how I sort this asap
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Re: Xbox one disconnection from Xbox live

Hi Anna1399

 

Thanks for posting and a warm welcome to the community.

 

I'm sorry to read that you are experiencing intermittent broadband connection.

 

I've managed to locate your account, the Super Hub is showing as offline and not polling any data for me to check for any issues. Is the router turned off as not in use? If you can let me know when you are back online I can check this further for you.

 

In the meantime can you post your router information for me please. To do this type in 192.168.0.1 in the address bar, no need to sign in, on the top right you will see router status. Within here you will have downstream, upstream and network log. You can copy and paste this information, that would be great.

 

Hope to hear from you soon

Sam


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