Ok, my Xbox has been getting disconnected since 10th January and I'm getting sad now. My NAT on xbox is strict and will not change. I've tried everything - port forwarding, DHCP reservation, manually inputting IP and DNS and nothing is working.
This is what it says on the xbox website - If you have been assigned a private IP address, you will have to contact your ISP to request a public IP address to eliminate a NAT issue on your Xbox. If your ISP cannot supply you with a public IP address, you will have to change ISPs, or you will not be able to resolve the NAT issue.
Can I get a straight answer on whether or not I have to change ISP?
There is absolutely no way I'm paying a penny for this to be fixed, its a VM issue, nothing I have caused. I just want to know why its happening and what I can do to play xbox asap. Either that or they need to give a public IP address (as I'm certain this is the issue) but they only to that to business customers.
on xbox one, go into settings > all settings > network > network settings. Go to 'test multiplayer connection. Then after its finished testing your connection, press all 4 shoulder triggers together. Then press B then A. Go down to 'advanced settings', and then 'alternate mac address' and click 'clear' then restart.
Once restarted go back to network and check...it should now be NAT open. Sometimes this works for me... others it doesn't.
I have done all the above things and more and still nothing. Called up on the 23rd to cancel and got told it was due to be fixed that day, obviously untrue. As a customer I feel like I am having the 'you-know-what' taken out of me. I have a brand new Xbox OneS sat in a box unused that was a present for my boyfriends birthday (on the 19th!) I see on the other thread it is due to be fixed 12:00 today, but I have little faith. As a parent to 2 autistic children, I don't get a lot of time to myself, but when I do, I play the xbox. It's incredibly frustrating to not be able to enjoy my only **bleep** 'hobby'.