Menu
Reply
  • 36
  • 0
  • 1
Petinho
Tuning in
542 Views
Message 1 of 10
Flag for a moderator

Xbox one Lag (Especially Fifa 17)

Morning All

I've recently been getting lag spikes on games such as Rocket League and Battlefield 1, but Fifa 17 is near enough unplayable as i have a good 1.5 second delay... Out of the 107 games I've played only 2 have been as it should be. I'm 9/10 the home team which indicates i'm the host but that does't make much difference anyway as its just unplayable  

I'm on Vivid 100mb and have my SH1 in modem only mode with a Asus RT-N66U router and here is the list of things ive tried to resolve this problem as Fifa is the biggest issue...

Xbox over Ethernet and Wifi
Different TV
Different Controller
Bandwidth Control
QOS (Quality of Service) 
NAT type Open, Moderate and Strict 
Port Forwarding
Xbox set as DMZ
Changed DNS
Factory reset Xbox

Anyone any other ideas what other things i could try to attempt to solve this??

Thanks in advance
Pete

0 Kudos
Reply
  • 9.54K
  • 281
  • 607
Forum Team
Forum Team
501 Views
Message 2 of 10
Flag for a moderator

Re: Xbox one Lag (Especially Fifa 17)

Hey Pete,

 

Thanks for posting Smiley Happy

 

Sorry to hear about the problems you're having when you're trying to play online with your Xbox. It certainly looks like you've covered all basis and I appreciate everything you've done in effort to resolve this so far.

 

I've just taken a look at your connection and the only thing I can see is an area fault under ref: F003858642 which is due for review on the 14/12. This type of fault can be responsible for reducing speeds during peak time hours.

 

Have you performed any speed tests recently?

 

Speak with you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 36
  • 0
  • 1
Petinho
Tuning in
498 Views
Message 3 of 10
Flag for a moderator

Re: Xbox one Lag (Especially Fifa 17)

Hello Heather

Ok well i now have a SH3 after the coaxial snapped away from the board of the SH1

Here are power levels that i can now post.... I'm still in Modem only mode btw


UpstreamUpstreamDownstreamDownstream

 

 

DownstreamDownstream

 Speed generally isn't an issue its just the stability that is the problem with lag spikes and general lag.... I'm guessing the fault is the high utilisation for the area???

 

regards

Pete

 

0 Kudos
Reply
  • 523
  • 37
  • 81
DavidJWalker
Rising star
493 Views
Message 4 of 10
Flag for a moderator

Re: Xbox one Lag (Especially Fifa 17)

all your power levels are fine Petinho

Using VIVID 200 Gamer Optical Fibre, Full House TV, Talk More Anytime



Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
0 Kudos
Reply
  • 36
  • 0
  • 1
Petinho
Tuning in
487 Views
Message 5 of 10
Flag for a moderator

Re: Xbox one Lag (Especially Fifa 17)

Cheers for that David..... Another thing i can tick off the list

0 Kudos
Reply
  • 10.5K
  • 291
  • 617
Forum Team
Forum Team
401 Views
Message 6 of 10
Flag for a moderator

Re: Xbox one Lag (Especially Fifa 17)

Hi Pete,

 

Thanks for getting back to us.

 

With the lag spikes do you get this at all times of the day or just in peak hours? If it is just peak hours, then the high peak time traffic fault that my colleague Heather mentioned will be the cause of this.

 

If you notice this outside these hours, have you tried a direct connection to the Super Hub without the Asus router connected to see if that improves the connection?

 

Have you tried any ping tests or trace routes?

 

Do you notice an issue with the internet in general at all?

 

Speak soon

Sam

 

 


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 36
  • 0
  • 1
Petinho
Tuning in
366 Views
Message 7 of 10
Flag for a moderator

Re: Xbox one Lag (Especially Fifa 17)

Hello Samantha

The lag and lag spikes happen both peak and off peak times.

I have tired direct from SH3 but doesn't make a difference to the speed.

Over last few days I've been unable to use my phone over WiFi while streaming Netflix as the speed on the phone is so slow 4g was a better option.... And I'm currently downloading an update on xbox and getting just 20mb/s

I've done afew ping and trace routes from my pc which don't show up anything out of the ordinary.

Regards
Pete
0 Kudos
Reply
  • 36
  • 0
  • 1
Petinho
Tuning in
361 Views
Message 8 of 10
Flag for a moderator

Re: Xbox one Lag (Especially Fifa 17)

recent trace route just done

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

 

C:\Users\Peter>tracert easo.ea.com

Tracing route to easo.ea.com [159.153.234.54]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 13 ms 22 ms 11 ms 10.109.244.1
3 12 ms 17 ms 16 ms pres-core-2b-xe-202-0.network.virginmedia.net [62.255.6.137]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 18 ms 21 ms 21 ms tclo-ic-3-ae0-0.network.virginmedia.net [212.250.25.62]
10 20 ms 18 ms 18 ms blackhole.prolexic.com [195.66.224.31]
11 30 ms 29 ms 28 ms unknown.prolexic.com [72.52.60.200]
12 51 ms 40 ms 28 ms unknown.prolexic.com [72.52.60.205]
13 * * * Request timed out.
14 117 ms 120 ms 116 ms unknown.prolexic.com [209.200.168.132]
15 119 ms 117 ms 119 ms 159.153.93.2
16 118 ms 117 ms 118 ms 159.153.226.70
17 117 ms 118 ms 120 ms 159.153.226.67
18 120 ms 116 ms 117 ms easo.ea.com [159.153.234.54]

Trace complete.

 

0 Kudos
Reply
  • 5.08K
  • 180
  • 309
Forum Team
Forum Team
320 Views
Message 9 of 10
Flag for a moderator

Re: Xbox one Lag (Especially Fifa 17)

Hello Petinho,

 

Thanks for getting back to us with that information.

 

What I would like to do next is arrange for a technician to visit your property and investigate this further so if you click on the purple envelope at the top right of the screen you will see a message waiting for you.

 

Talk to you soon

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 1
  • 0
  • 0
Usher316
Joining in
291 Views
Message 10 of 10
Flag for a moderator

Re: Xbox one Lag (Especially Fifa 17)

Hi

Did this issue get resolved as I am really interested as I have been suffering with the identical problem since around may this year it started, Fifa 16 started to be unplayable and Fifa 17 has about a 2 second delay every game since its release.

I also understand there is utilisation in my area happing.

I have nearly tried everything what Pete has with no joy, had a new super in 3 sent out last Wednesday to see if that would help and if anything it's made the lag spikes worse.

I am seriously thinking of changing my ISP unless this can be resolved in the next week as I can't bare it any longer as online gaming is pointless.

Can you help? Would a technician visit be if it me?

Regards
Jamie
0 Kudos
Reply