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Davek1981
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Xbox live connection

I keep losing connection on Xbox live.
I have tried the following steps.
Port forwarding
Running wireless and wired connection
Clearing the cache on Xbox
Restoring to factory defaults.
Run direct through dmz
Checked the firewall for blocking
Changed dns and setup a new IP address
I have taken my Xbox to a friends who runs 2mb Sky broadband and have no issues so this is a virgin specific issue.
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Superuser
Superuser
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Re: Xbox live connection

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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Davek1981
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Re: Xbox live connection

Hi all,

Please below as requested

Upstream   US-1 US-2 US-3 US-4

Channel Type N/A N/A 2.0 2.0
Channel ID N/A N/A 1 3
Frequency (Hz) N/A N/A 37600000 24400000
Ranging Status Other Other Success Success
Modulation N/A N/A 16QAM 16QAM
Symbol Rate (Sym/sec) N/A N/A 5120000 5120000
Mini-Slot Size N/A N/A 4 4
Power Level (dBmV) N/A N/A 52.25 52.25
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Downstream

 

DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz) 267000000 235000000 243000000 251000000 259000000 275000000 283000000 291000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 77 73 74 75 76 78 79 80
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV) -3.85 -3.51 -3.64 -3.43 -3.67 -3.58 -4.57 -4.45
RxMER (dB) 37.09 37.64 37.36 37.36 37.64 37.94 37.09 37.36
Pre RS Errors 10090 669 300 287 303 731 2593 448
Post RS Errors 287 285 280 268 300 306 285 298

 

Network Log

First Time Last Time Priority Error Number Description
17/07/2016 12:05:46 GMT 17/07/2016 12:05:46 GMT Error (4) 68010302 DHCP WAN IP - ************
17/07/2016 12:04:48 GMT 17/07/2016 12:04:48 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
17/07/2016 11:40:56 GMT 17/07/2016 11:40:56 GMT Warning (5) 66050310 Auth Success - Web login successful.
17/07/2016 11:34:28 GMT 17/07/2016 11:34:28 GMT Warning (5) 66050310 Auth Success - Web login successful.
16/07/2016 14:48:17 GMT 16/07/2016 14:48:17 GMT Error (4) 68010302 DHCP WAN IP -  ************
16/07/2016 14:47:20 GMT 16/07/2016 14:47:20 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
16/07/2016 07:56:32 GMT 16/07/2016 07:56:32 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
14/07/2016 14:36:20 GMT 14/07/2016 14:36:20 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
14/07/2016 14:36:19 GMT 14/07/2016 14:36:19 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/07/2016 21:59:54 GMT 11/07/2016 21:59:54 GMT Notice (6) 68010600 DHCP Renew - lease parameters tftp file-******** modified
11/07/2016 21:59:54 GMT 11/07/2016 21:59:54 GMT Error (4) 68010400 DHCP REBIND WARNING - Field invalid in response
11/07/2016 21:59:14 GMT 11/07/2016 21:59:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
11/07/2016 21:58:37 GMT 11/07/2016 21:58:37 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
11/07/2016 21:57:23 GMT 11/07/2016 21:57:23 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
11/07/2016 21:54:55 GMT 11/07/2016 21:54:55 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
11/07/2016 21:50:00 GMT 11/07/2016 21:50:00 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
11/07/2016 21:40:11 GMT 11/07/2016 21:40:11 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
11/07/2016 21:20:31 GMT 11/07/2016 21:20:31 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4

 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Superuser
Superuser
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Message 4 of 9
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Re: Xbox live connection

Wait for staff to pick up your thread.

Your upstream power levels are borderline, they may want them brought down in light of the disconnections you are seeing..

In the meantime, pop a BQM on

 HERE

 Run it for say 24 hrs, and post the result.

 Dont forget youll need to make sure your super hub is configured to reply to ICMP echo requests...

 

 

 

 


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Davek1981
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Message 5 of 9
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Re: Xbox live connection

I thought the higher the upstream the better it would be for gaming.
I can't run this for test for 24 hours as the laptop will over heat.
I can run it for a maximum 5 hours in the evening and post those results
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Superuser
Superuser
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Message 6 of 9
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Re: Xbox live connection

The test doesn't run on your laptop. It runs on their servers and you post the result. Your laptop does not need to be connected or even on. As long as your HUB is on, it will work.

 


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Davek1981
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Message 7 of 9
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Re: Xbox live connection

Hi,

I am trying to post the result of the BQM but it is telling me it is exceeding 20,000 characters, is the a way around this? As I have copied the picture and also tried to use the snipping tool toget around this but am still unable to post the result

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Davek1981
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Message 8 of 9
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Re: Xbox live connection

Hello,

Could I have a response to this issue, I have waited over 2 weeks now.

I know you only a community but Virgin Media has some serious issues with providing customer service
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Forum Team (Retired) Adam_L
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Message 9 of 9
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Re: Xbox live connection

Hi Davek1981, 

 

Thanks for posting! I am sorry to hear about your Xbox live constantly losing connection. This must be frustrating so apologies for any bother.

 

I have tested things from here and I noticed that both of your upstream power levels are too high and will need an engineer to attend in order to resolve this for you.

 

I will send you a PM (Purple envelope at the top) detailing what's required in order to proceed with making the booking, please respond to me there and I'll get this all sorted for you.

 

Take care, 

Thanks, 

Adam.


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