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articulatebear
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Xbox live connection problems

Hi,

In the last few days, I've been unable to connect any profiles on my xbox 360 to xbox live. I get an error message, usually with the error code 8015190E.

I've been through the hoops with xbox support, testing my sign-in, testing the network, etc, and the only issue they can see that would cause a problem is the latency, which is being reported as 163ms by the network settings on the console.

Basically, they're laying the blame at the feet of the ISP.

Is this likely to be the problem? Can you shed any light on this issue?

thanks very much!

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SonarUK
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Re: Xbox live connection problems

you can find out if any limits has been added to the account here

http://enforcement.xbox.com/Home




Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3
Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0
xBox Support: http://bit.ly/1lE2QrK
Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

www.twitch.tv/familycreations

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jase06
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Re: Xbox live connection problems

i had the same problem on my xboxone and ps4 high latency and jitter all over the place im on the 100meg and was getting 3 meg on ps4 and xbox

the engineers said something about we dont guarantee speeds on third party things so basically saying nothing can be done

so only thing i could do that worked was cancel virgin and go back to sky

 

 

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SonarUK
Superfast
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Re: Xbox live connection problems

This has nothing to do with the ping you see on the xbox detailed screen, a big % of UK see that due to the fact its pinging over seas not local (like speedtest.net).

http://support.xbox.com/en-gb/error-code-lookup?code=8015190E

These messages may mean one of the following:

There's a temporary problem with the Xbox Live service.
Your Xbox Live account has been temporarily blocked because the system detected suspicious activity.
The profile stored on your Xbox 360 console is corrupt.
Another profile has signed in.




Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3
Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0
xBox Support: http://bit.ly/1lE2QrK
Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

www.twitch.tv/familycreations

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SonarUK
Superfast
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Re: Xbox live connection problems

you can find out if any limits has been added to the account here

http://enforcement.xbox.com/Home




Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3
Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0
xBox Support: http://bit.ly/1lE2QrK
Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

www.twitch.tv/familycreations

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articulatebear
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Re: Xbox live connection problems

Thanks of the replies. Happy to say it resolved itself yesterday.

Wish I'd know about that enforcement site before, but I'll keep a note of if for future reference.

Funny how xbox support were adamant is was a latency issue...

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