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homer358
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Xbox live always disconnects

Any ideas how to fix / stop xbox live constantly disconnecting. Error message "connection interrupted"

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Forum Team
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Re: Xbox live always disconnects

Hello homer358

 

Nice to see another new face welcome to our forum. Sorry the xbox keeps disconnecting it must be well frustrating.

I have had a look at your connection and it is all looking good from here, all nice and stable with no area problems.

Are you using wireless or wired to connect the xbox please?

 

Thank you

Nicola

Virgin Media Forum Team
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homer358
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Re: Xbox live always disconnects

Hi, It's a wireless connection.  Appreciate that everything may look stable but am continually disconnected from xbox live - message received "connection interrupted".  Any help to resolve would be appreciated.  Thanks

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steverob2003
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Re: Xbox live always disconnects

Hi Homer358.

Is it possible to get a wired connection from the router to your xbox?. If not it might be worth the manually changing the wireless channel on you router to see if the wireless connection keeps dropping.

As my router is in another room i use a set of power line adapters to connect my xbox and have not had a connection drop out.

Regards

Steve

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homer358
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Re: Xbox live always disconnects

I have also called VM about this and they advised opening different ports which I did, but unfortunately it has made no difference at all.

Any other suggestions?

Thanks

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SonarUK
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Re: Xbox live always disconnects

http://community.virginmedia.com/t5/Gaming/Xbox-One-and-Superhub-2-Online-Kicking-Issues-FIFA-amp-CO...




Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3
Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0
xBox Support: http://bit.ly/1lE2QrK
Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

www.twitch.tv/familycreations

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Re: Xbox live always disconnects

Hi homer358

Thanks for getting back to us. Do you still experience these disconnections from Xbox live if you are connected over ethernet?  

Kind regards


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