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beekneehoonies
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Xbox lagging

My other half keeps getting glitches during game play on his Xbox one... we are supposedly on a 200mbps connection BUT currently our speed test tells me 5.06 Dload. 10 upload...
I'm sick and tired of us all having to disconnect from our devices so that he can complete a game. Help please! He is hardwired and we are using a SuperHub2ac. Thanks in advance
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Re: Xbox lagging

Hi beekneehoonies,

 

Welcome to the community and thanks for posting.

 

My apologies you are experiencing issues whilst gaming on your Xbox One. I can imagine how annoying this must be.

 

From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F003443743 and has a review date of 12th April.

 

Do you notice this issue at all times of the day or just at peak hours?

 

Was the speed test completed through the Xbox One? If so are you able to complete a speed test via a wired connection on a PC/laptop please?

 

Let me know how you get on

Sam


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