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Joining in
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Registered: ‎21-01-2017
Message 1 of 3 (134 Views)

Xbox keeps disconnecting from the 5G

I have the SH2 and my xbox one keeps disconnecting from the 5G every 10 minutes, making it impossible to play? How can I fix this? My NAT is open, unsure why its doing this

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On our wavelength
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Registered: ‎13-01-2017
Message 2 of 3 (115 Views)

Re: Xbox keeps disconnecting from the 5G

There's a lot of us having the same issue it's not your Xbox don't worry, Virgin are apparently working on a fix but that's the only information we have I haven't been able to play my Xbox for a week and a half now.
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Registered: ‎01-12-2014
Message 3 of 3 (80 Views)

Re: Xbox keeps disconnecting from the 5G

Hi,

Apologies for the issues you're experiencing with your Xbox.

We have posted some further information about firmware issues that may have been causing these issues. Take a look and let us know if you're still experiencing problems after the update.

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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