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paulb1970
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Xbox One keeps disconnecting

Hi,  Xbox One keeps saying disconnected and kicks me out of my game. I go to the main screen and it says connect to internet, wait 2-3 seconds and I am back connected to it without doing anything.This is both on wireless and via hard wired connections.

Router doesn't seem to have any issues and all other devices including my sons Xbox hasn't the problem - sometimes it freezes but that's it.

I have factory reset the Xbox and reset everything to no avail.

Any assistance would be useful.

Cheers

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Forum Team
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Re: Xbox One keeps disconnecting

Hi paulb1970,

Welcome to our Forum, glad you've joined us Smiley Happy

I know that you said you had no issue with any other device, besides the Xbox One. So I didn't really expect to find any problems when testing your connection, and it does look healthy from here.

To be honest, I think the fact that only your Xbox is affected, and that connecting via Ethernet or wireless makes no difference, does indicate a potential hardware/device issue. 

I recommend seeking support directly from Microsoft. Or perhaps you could see if a member of the Xbox Forum would be able to help.

Hope you get this resolved Smiley Happy


Jen
Forum Team



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