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Meganmay
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Xbox One keeps disconnecting - SuperHub

Hi there. I've had my Xbox since Christmas and since then will always disconnect me from online games and parties but then will instantly reconnect. I've tried different ways to sort this problem out however nothing has worked.

At first I thought it was the Xbox that was faulty however nothing else will disconnect and it still works in other houses.

I've been told by Xbox to contact Virgin to try and get them to open ports but I thought I'd post this first to see if anyone has any ideas on how to resolve the issue.

Thank you.
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Jack123
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Re: Xbox One keeps disconnecting - SuperHub

Hey there!

The SH2 has known incompatibilities with the Xbox One, and these are currently being worked on.

If you want, the forum staff here, or customer service, or the complaints department, are able to send you out an SH2AC free of charge, which resolves the disconnection issues with the Xbox One.
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Meganmay
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Re: Xbox One keeps disconnecting - SuperHub

If that's possible then yeah that would be great!
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Jack123
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Re: Xbox One keeps disconnecting - SuperHub


Meganmay wrote:
If that's possible then yeah that would be great!

Should be, it can take the forum staff a few days to reply.

 

If you want to get this sorted quickly, it's better to phone up, explain the issue, and ask for the SH2AC.

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Re: Xbox One keeps disconnecting - SuperHub

Hi Meganmay

 

Welcome to the forum. I'm sorry to hear that you are experiencing disconnections while playing online.

 

I'm unable to locate your details so I will send you a private message (red envelope top left hand corner) for some additional information and get this looked into.

 

Thanks


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Re: Xbox One keeps disconnecting - SuperHub

Hi Meganmay

 

Thanks for your reply to my PM Smiley Happy There will be a rollback of the  Superhub 2 firmware going ahead this week. Some more information can be found here. While this should take care of the problems people have been experiencing recently with disconnections online your issues may not be related as you've said it's been going on since Christmas time. Everything on the hub looks ok, are you connected wired or wireless?

 

Thanks


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Meganmay
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Re: Xbox One keeps disconnecting - SuperHub

I'm connected to wireless.
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Re: Xbox One keeps disconnecting - SuperHub

Hi Meganmay

 

Thanks for confirming that. Do you experience the same problems over a wired connection?


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Meganmay
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Re: Xbox One keeps disconnecting - SuperHub

I don't actually have a wired connection
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