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Message 1 of 28 (573 Views)

Xbox One disconnecting. Wired connection. All other devices still connected.

Hi,

I've been having some issues with my Xbox One disconnecting from Xbox live recently. The strange part is I'm on a wired connection and all other devices remain connected and work fine. It can take up to 30 minutes for my console to reconnect and hardware restarting doesn't seem to make a difference. At first I thought it was nothing but it's becoming more frequent and always happens at the worst possible times for example mid way through a competitive match which causes me to get penalized.

If anyone has any ideas I'm all ears.

Cheers,

Mitch
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Message 2 of 28 (561 Views)

Re: Xbox One disconnecting. Wired connection. All other devices still connected.

Which HUB are you using?

Whats the spec of the cable?

 


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Message 3 of 28 (492 Views)

Re: Xbox One disconnecting. Wired connection. All other devices still connected.

[ Edited ]

Funny you should say this, i am having the same intermittened problem where my wired network is dropping out while wifi works ok.

At first i noticed it with my xbox one dropping out when i was watching Netflix where i would lose Xbox Live and would have to wait 5 - 10 mins before the connection came back. This happened a few times a week and only at night so i was not playing games at that time of night, about a week later my son mentioned having problems getting dropped from playing Final Fantasy 14 online with friends. There are four of them that play regularly in the early mornings (1am - 4am), 2 are non virgin users and 1 other is a virgin user. All players are using wired connections and when 1 virgin user drops out all do so the non virgin users have to wait for the virgin ones to reconnect which as you can imagine is frustrating.

Since then i have been keeping an eye out and noticed my new laptop (MSI GL62 6QF 1089UK, 2 months old) also does the same where i lose ethernet connection but my 5G wifi kicks in and works fine, the 5G connection kicks in quick enough so thats probably why i never noticed this drop in connection before now.

I have over the last month upgraded all ethernet cables on my network to Duronic High Speed 500MHz Premium Quality Cat6a, i replaced a bridged router i used for connecting my Xbox one and Laptop with a TP-LINK TL-SG1005D-V6 5 Port Gigabit Desktop Switch which inturn is connected to my SH3 via a TP-Link power line adapter (AV500). Just to note i have had the dropped connection on my laptop when connected directly to the SH3 via a 10m Duronic ethernet cable!

While my download speeds to devices have got a little better with the upgrades this annoying drop of the wired connection is still happening and i have been scratching my head over what it could be i have splinters Smiley Tongue

Thanks

Z

 

Ps: my connection is 200mb gamer

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Message 4 of 28 (507 Views)

Re: Xbox One disconnecting. Wired connection. All other devices still connected.

I am sorry to hear you are having problems but i am glad it's not just me! We have been having this problem for a while now with our connection (Vivid Gamer).

I started to notice the problem at first with my Xbox one when watching Netflix, it would all of a sudden lose connection to Xbox live which obviously stops Netflix from working and i have to wait 10 - 15 mins for it to come back. Like the poster says restarting the Xbox one makes no difference at all and the connection comes back when it decides too.
After a while my son started having problems when playing Final Fantasy 14 on his PS4 with 3 of his friends online. He stated he would be playing then all of a sudden the connection is dropped and he cannot reconnect for 10 - 15 minutes and when he finally does everything runs ok again till the next time.
It was also noted by 2 of his friends that not just my son went off but another of the friends did too at the exact same time, the common denominator is Virgin. The 2 that drop out are on Virgin media broadband with wired connections while the other 2 friends are on Sky & BT who have no such problems and have to wait around for the 2 virgin users to reconnect.

I spoke to a Virgin Support (Input irony) rep who basically tried to blame both consoles and anything else connected to the router and i got the usual answer to most things from Virgin.

"There is nothing wrong with the connection it must be your equipment"

That really annoyed me but i went away and i upgraded my network to make sure it was not something on it that was causing this problem.

Firstly i replaced every ethernet cable on my home network to Duronic CAT6a FTP Professional Gold Headed Shielded Network Cable - High Speed 500MHz Premium Quality & replaced a Tp-Link WDR3600 Router (Bridged) for a TP-LINK TL-SG1005D-V6 5 Port Gigabit Desktop Switch. These changes gave us a little better speeds accross the network for my laptop (MSI GL62 6QF 1089UK, 2 months old with gigabit ethernet), Xbox one and my sons PS4 but the drop outs still occurs.

My wired network setup:

Virgin media SH3 - ethernet cable - TP-LINK AV500 Powerline adapter (1) - TP-LINK AV500 Powerline adapter (2) - ethernet cable - TP-LINK TL-SG1005D-V6 5 Port Gigabit Desktop Switch. From here My Xbox One & Laptop connect with ethernet cables to the switch.

My son has his PS4 connected via TP-LINK AV500 Powerline adapter (3).

Whenever we lose the wired connection wifi is always working thats 2G & 5G.

It should also be noted that a direct connection to the SH3 from my laptops gigabit port via new ethernet cables still has the dropout so now i think it's back in Virgins court....

Note my SH3 was restarted yesterday (power unplugged for 30 mins)

Spoiler
Network Log Date And Time Error Number Event Description
1970-01-01 00:37:05.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:37:05.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:37:18.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:38:23.0068000100DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:41:03.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:41:03.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:41:16.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:42:19.0068000100DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:43:24.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:43:24.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:44:40.0068000100DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-31 01:56:29.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-31 02:07:46.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-31 10:33:13.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-31 21:49:38.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-04-01 03:12:02.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-04-01 16:48:54.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-04-10 02:55:58.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-04-10 20:10:05.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-04-11 10:39:59.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Spoiler
Operational Configuration General Configuration Value
Network access
Enabled
Maximum Number of CPEs
1
Baseline Privacy
Enabled
Docsis Mode
Docsis30
Config file
V42997a858765887c.cm
Primary Downstream Service Flow
SFID66261
Max Traffic Rate230426000
Primary Upstream Service Flow
SFID66260
Max Traffic Rate22000000
Spoiler
Upstream bonded channels Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)
5225800000ATDMA36.564 qam64000005120
5132600000ATDMA36.564 qam64000005120
Spoiler
Downstream bonded channels Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID
12987500001.737.3256 qam17
23227500002.237.6256 qam20
3314750000137.6256 qam19
43067500002.237.6256 qam18
52907500002.437.6256 qam16
62827500001.937.6256 qam15
7274750000237.6256 qam14
8266750000237.6256 qam13
9258750000237.6256 qam12
10250750000237.6256 qam11
11242750000237.6256 qam10
122347500002.437.6256 qam9
13226750000237.6256 qam8
142187500002.738.6256 qam7
15210750000337.3256 qam6
16202750000338.6256 qam5
17194750000338.6256 qam4
181867500003.237.6256 qam3
191787500002.937.3256 qam2
20170750000338.6256 qam1
Spoiler
Cable Modem Status Item Status Comments
Acquired Downstream Channel(Hz)
298750000
Locked
Ranged Upstream Channel(Hz)
25800000
Locked
Provisioning State
Online
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Message 5 of 28 (474 Views)

Re: Xbox One disconnecting. Wired connection. All other devices still connected.

Hi there Marvv95,

 

Sorry to hear about the connection trouble experienced. :/

 

I'd like to help with this but I'm unable to locate your account details at the moment.

 

Could you get back to me via private mail with the following information if possible?:

 

  • Name of the account holder
  • Home address

 

Hope to hear back from you soon,

 

Nat_J


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Message 6 of 28 (472 Views)

Re: Xbox One disconnecting. Wired connection. All other devices still connected.

Sorry to hear that you're also experiencing issues with your service ZiltoidRacer,

 

It seems that I'm also unable to locate your details at the moment, unfortunately.

 

Could you get back to me via private message with the above information as well?

 

Speak soon,

 

Nat_J


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Message 7 of 28 (427 Views)

Re: Xbox One disconnecting. Wired connection. All other devices still connected.

Many thanks for responding via private mail ZiltoidRacer,

 

I've located your details and there does appear to be some SNR level issues present via your equipment.

 

I'd like to arrange for an engineer to visit and rectify these for you.

 

I've sent you a further private message so that we can get this booked in ASAP, Smiley Happy
 

Speak to you soon,

 

Nat_J


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Message 8 of 28 (409 Views)

Re: Xbox One disconnecting. Wired connection. All other devices still connected.

[ Edited ]

Thanks Nat_J, engineer came an hour or so ago and changed my SH3 so will see how it goes. He also said the SNR fault is ongoing and should be fixed v soon.

I have set another BQM up on the new hub and i will see how things go.

Thanks again for the quick engineer Smiley Happy

 

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Message 9 of 28 (380 Views)

Re: Xbox One disconnecting. Wired connection. All other devices still connected.

Since having my SH3 replaced i have not had any more disconnections for wired devices so it looks like the problem was the SH3 even though when tested by VM it showed ok.

Thanks

Z

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Message 10 of 28 (352 Views)

Re: Xbox One disconnecting. Wired connection. All other devices still connected.

rather annoyingly this problem is back again Smiley Frustrated so i got just over a week of drop free gaming after a new sh3 was installed.

something needs to be done as both my laptop and xbox one are wired and twice last night on laptop playing The Crew (always online) i was dropped because of this problem and once on my xbox one playing The Crew too. it's infuriating especially when i'm dropped a few minutes before i finish a 1 hour race!!

i have check sh3 logs and cannot see anything and i see more and more on here having wired dropouts while wifi is still connected which is of no help when playing always online games, this is stopping me from streaming too an no one watches when i have dropouts all the time.

pls find a fix for this

thanks

Z

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