I've been having some issues with my Xbox One disconnecting from Xbox live recently. The strange part is I'm on a wired connection and all other devices remain connected and work fine. It can take up to 30 minutes for my console to reconnect and hardware restarting doesn't seem to make a difference. At first I thought it was nothing but it's becoming more frequent and always happens at the worst possible times for example mid way through a competitive match which causes me to get penalized.
Funny you should say this, i am having the same intermittened problem where my wired network is dropping out while wifi works ok.
At first i noticed it with my xbox one dropping out when i was watching Netflix where i would lose Xbox Live and would have to wait 5 - 10 mins before the connection came back. This happened a few times a week and only at night so i was not playing games at that time of night, about a week later my son mentioned having problems getting dropped from playing Final Fantasy 14 online with friends. There are four of them that play regularly in the early mornings (1am - 4am), 2 are non virgin users and 1 other is a virgin user. All players are using wired connections and when 1 virgin user drops out all do so the non virgin users have to wait for the virgin ones to reconnect which as you can imagine is frustrating.
Since then i have been keeping an eye out and noticed my new laptop (MSI GL62 6QF 1089UK, 2 months old) also does the same where i lose ethernet connection but my 5G wifi kicks in and works fine, the 5G connection kicks in quick enough so thats probably why i never noticed this drop in connection before now.
I have over the last month upgraded all ethernet cables on my network to Duronic High Speed 500MHz Premium Quality Cat6a, i replaced a bridged router i used for connecting my Xbox one and Laptop with a TP-LINK TL-SG1005D-V6 5 Port Gigabit Desktop Switch which inturn is connected to my SH3 via a TP-Link power line adapter (AV500). Just to note i have had the dropped connection on my laptop when connected directly to the SH3 via a 10m Duronic ethernet cable!
While my download speeds to devices have got a little better with the upgrades this annoying drop of the wired connection is still happening and i have been scratching my head over what it could be i have splinters
I am sorry to hear you are having problems but i am glad it's not just me! We have been having this problem for a while now with our connection (Vivid Gamer).
I started to notice the problem at first with my Xbox one when watching Netflix, it would all of a sudden lose connection to Xbox live which obviously stops Netflix from working and i have to wait 10 - 15 mins for it to come back. Like the poster says restarting the Xbox one makes no difference at all and the connection comes back when it decides too. After a while my son started having problems when playing Final Fantasy 14 on his PS4 with 3 of his friends online. He stated he would be playing then all of a sudden the connection is dropped and he cannot reconnect for 10 - 15 minutes and when he finally does everything runs ok again till the next time. It was also noted by 2 of his friends that not just my son went off but another of the friends did too at the exact same time, the common denominator is Virgin. The 2 that drop out are on Virgin media broadband with wired connections while the other 2 friends are on Sky & BT who have no such problems and have to wait around for the 2 virgin users to reconnect.
I spoke to a Virgin Support (Input irony) rep who basically tried to blame both consoles and anything else connected to the router and i got the usual answer to most things from Virgin.
"There is nothing wrong with the connection it must be your equipment"
That really annoyed me but i went away and i upgraded my network to make sure it was not something on it that was causing this problem.
Firstly i replaced every ethernet cable on my home network to Duronic CAT6a FTP Professional Gold Headed Shielded Network Cable - High Speed 500MHz Premium Quality & replaced a Tp-Link WDR3600 Router (Bridged) for a TP-LINK TL-SG1005D-V6 5 Port Gigabit Desktop Switch. These changes gave us a little better speeds accross the network for my laptop (MSI GL62 6QF 1089UK, 2 months old with gigabit ethernet), Xbox one and my sons PS4 but the drop outs still occurs.
My wired network setup:
Virgin media SH3 - ethernet cable - TP-LINK AV500 Powerline adapter (1) - TP-LINK AV500 Powerline adapter (2) - ethernet cable - TP-LINK TL-SG1005D-V6 5 Port Gigabit Desktop Switch. From here My Xbox One & Laptop connect with ethernet cables to the switch.
My son has his PS4 connected via TP-LINK AV500 Powerline adapter (3).
Whenever we lose the wired connection wifi is always working thats 2G & 5G.
It should also be noted that a direct connection to the SH3 from my laptops gigabit port via new ethernet cables still has the dropout so now i think it's back in Virgins court....
Note my SH3 was restarted yesterday (power unplugged for 30 mins)