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Ryskie
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Message 1 of 13
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Xbox One Disconnecting

Hello, we had Virgin Media fitted yesterday and its the 3.0 hub with the 100mb package. I disconnect every 5 minutes from Xbox if Its connected with a cable but If I use wireless I don't disconnect.

I'd rather play with the cable connected as the connection is a lot better via a cable but just keeps disconnect.

Could anyone help? Thanks.

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Superuser
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Message 2 of 13
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Re: Xbox One Disconnecting

Check the cable. What does it say on the side?

CAT5? CAT5E?


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Ryskie
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Message 3 of 13
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Re: Xbox One Disconnecting

On the Ethernet cable?
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Superuser
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Re: Xbox One Disconnecting

Yup, on the network cable from your Xbox to the HUB

 


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Ryskie
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Message 5 of 13
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Re: Xbox One Disconnecting

It says CAT5E
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Superuser
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Re: Xbox One Disconnecting


Ryskie wrote:
It says CAT5E

 

So cable spec is fine then...have you another CAT5E you could swap in to test? might be damaged?

Next

Can you chuck your HUB  into modem mode for a bit and test- make sure the network cable is connected to the port nearest the coax connector.


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Ryskie
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Message 7 of 13
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Re: Xbox One Disconnecting

Went into modem mode and played a few games and didn't disconnect. Now I've plugged my cable into the laptop and the setting page won't load and I can't get out of modem mode?

Edit: Now out of modem mode, thank god everybody in the house was complaining haha.

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Superuser
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Message 8 of 13
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Re: Xbox One Disconnecting

If modem mode fixed it your WAN connection is fine, its the LAN side to WAN - i.e your HUB that is the issue.

Ill ask staff to get a look.

 


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Ryskie
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Message 9 of 13
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Re: Xbox One Disconnecting

Thanks for the help Smiley Happy

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Ryskie
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Message 10 of 13
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Re: Xbox One Disconnecting

Just done a speed test on the xbox with the Ethernet cable connected and only getting 9.49 Mbps and 5.76 Mbps with wireless. Very poor.

Yesterday night I was getting around 28 wired and 20 wireless.

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