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chapperooni
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Xbox One Disconnecting after Router Issue and Service Issue

Hi,

I woke up on Wednesday morning to find my superhub 2ac unresponsive so re-booted it - which seemed to resolve the issue.

Later on Wednesday I was playing FIFA 17 on Xbox 1 and started having disconnects with every game I played - this morning I woke up to find that the broadband had completely stopped working due to an issue in the area.

Broadband now appears to be working, however i'm still getting disconnects every time I play FIFA 17 on the Xbox.

Can someone please advise/look at the issue ?

cheers,

Colin

 

 

 

 

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appleUK
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Re: Xbox One Disconnecting after Router Issue and Service Issue

I have the exact same issue nothing fixes it Virgin are being silent on the matter, they will end up playing loads of compo
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d_mengs
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Message 3 of 6
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Re: Xbox One Disconnecting after Router Issue and Service Issue

I had the same issue and resolved it by moving the xbox to the 2.4g network. Some others have had to set up guest accounts and connect the xbox to that. I did notice that my router had an update the night before I started getting disconnects, not sure if this has anything to do with it. I'm using the superhub 2ac.

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Message 4 of 6
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Re: Xbox One Disconnecting after Router Issue and Service Issue

Hi chapperooni,

 

Welcome to the community. It's nice to have you here.

 

Sorry to read that you are experiencing disconnections on your Xbox One whilst playing FIFA.

 

If you are still having this issue can you try the following please and let us know how you get on.

  • Try through a wired connection and whilst the Super Hub is in modem mode.
  • Post some trace routes to the game's server for us to check over please.

Hope to hear from you soon

Sam


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chapperooni
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Message 5 of 6
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Re: Xbox One Disconnecting after Router Issue and Service Issue

Hi yes thanks, just after posting this I saw someone else had tried that - I did the same and haven't experienced any issues since

Cheers
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Message 6 of 6
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Re: Xbox One Disconnecting after Router Issue and Service Issue

Hello chapperooni,

 

Thanks for the update Smiley Happy

 

Great to hear that you're not longer being troubled by this fault.

 

Thanks again for posting and please remember where we are if there's anything else you need help with.

 

Catch you again soon,

Take care.

Heather_J

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