I've had the same issue with my headset. I bought it about two or three months ago and the same issue happened. But I have the gaming headset as well which is I used during the time the stock headset not work properly. This gaming Xbox one headset is perfect for gaming and music experience. I got it from Amazon with the reference of these best buyers guide Xbox one gaming headsets - https://www.megebyte.com/best-xbox-one-gaming-headsets/.